Roxann Rose
Grantsville,UT
Summary
Hardworking Account Manager with 5 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
Account Manager, Inside Sales
CAO GROUP
West Jordan , UT
06.2018 - Current
- Answer incoming calls from practices and distributors
- Troubleshoot problems for our products such as lasers, curing lights and whitening strips
- Set up a service ticket for lasers that need to come in for repairs
- Follow up practices that have not sent in their lasers, paying bills, return loaners that were sent out to the practice
- Assign loaners to practices that are sending in their lasers for repairs
- When the practice gets back their laser send a mailing label to return the loaner that was sent to them
- Answer emails such as repairs, on products, questions on repairs
- Credit memos
- Prepare lasers to be shipped to practices
- Prepare lasers to be shipped to trade shows
- Send a packing list and a return mailing label for the lasers
- I have created some customer service instructions on each laser that are manufactured
- Quickbooks: look up invoices and re-send invoices that have not been paid
- Make payments
- Sales, process orders for practices
- Offer a new laser for lasers that are no longer have parts for older units.
Office Administrator/Project Coordinator
UTAH STATE LIBRARY DIVISION
Salt Lake City, Utah
05.1986 - 06.2018
- Provide services to smaller Utah public libraries
- Actively coordinate processes and fulfill incoming requests in a timely manner
- Requests are delivered electronically
- It is my responsibility to find the product and have the item sent to the correct location
- Retrieve items that are located in the building
- File the professional magazines and other items as they come in the mail daily
- Work with colleagues within the organization to help with collection development
- Coordinate ordering from a wide variety of vendors, while acting as the liaison between the vendors and our organization
- Request purchase order number from supervisor
- Receive and double check to ensure items were in the box(s)
- Order supplies for the mailing room, office supplies
- Process invoices in a timely manner
- Keep an excel spreadsheet on monies that are spent to ensure that overspending does not occur
- Open and distribute mail for the department
- Prepare outgoing mail daily for the entire department
- Polaris ILS- worked with this system as well as created an instruction manual.
Manager
JOHANNAS KITCHEN
12.2012 - 12.2015
- Assign tables for each server/busser
- Making sure each employee would be a perfect match to make for a pleasant work environment for the staff and customers
- Resolved problems
- This could be the staff or customers
- Helped with the staff when needed
- End of the day count money, check for errors
- Put the money in deposit bags with the receipts.
Education
Certification of Office Management -
SALT LAKE COMMUNITY COLLEGE
01.1990
Skills
- Google Docs
- Accounts payable/receivable
- 10-key
- Meeting room setup
- Word/Excel/Powerpoint
- Meet deadlines
- Customer service
- Team player
- Filing
- Territory Management
- Account Acquisition
- Account Management
- Product Branding
- Customer Service Management
Timeline
Account Manager, Inside Sales
CAO GROUP
06.2018 - Current
Manager
JOHANNAS KITCHEN
12.2012 - 12.2015
Office Administrator/Project Coordinator
UTAH STATE LIBRARY DIVISION
05.1986 - 06.2018
Certification of Office Management -
SALT LAKE COMMUNITY COLLEGE
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