Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Roxann Tracy Thomas MSW LCSWA LCAS

Gastonia,NC

Summary

Provisionally licensed clinical social worker, and fully licensed substance abuse professional NCASPPB and through the International Certification & Reciprocity Consortium (ICAADC). Worked in the field of disabilities for many years with lived and work experience with the North Carolina foster care system. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
years of professional experience

Work History

CTS Health Services

Outpatient Therapist
04.2024 - Current

Job overview

  • Maintain hourly billable caseload of 12 consumers per week
  • Provide clinical coverage and support for additional lines of service including, but not limited to Therapeutic foster Care and Rapid Response
  • Performs assessments and behavioral screening as assigned and updates as required
  • Provide therapeutic modalities to address client needs to include substance abuse
  • Responsible for developing strategies for relapse prevention to include social systems in treatment, and other contingency planning.
  • Quickly built trust and rapport with clients to facilitate growth.
  • Conducted thorough assessments for new patients, identifying appropriate diagnoses and developing targeted treatment goals.
  • Conducted discharge planning in collaboration with clients and their support network to ensure smooth transitions back into the community posttreatment.
  • Increased client satisfaction rates with empathetic counseling approaches that fostered trust and rapport in therapeutic relationships.
  • Developed treatment plans to address individual client needs.
  • Created a safe space for open dialogue during sessions that encouraged clients to share their experiences freely without fear of judgment or stigma.
  • Organized workshops for families of clients, fostering an environment of understanding and mutual support among loved ones impacted by mental health challenges.
  • Evaluated treatment progress by regularly reviewing client goals, adjusting therapeutic strategies as needed for optimal outcomes.
  • Improved patient outcomes through the implementation of evidence-based therapeutic interventions tailored to each client''s needs.
  • Performed client assessments and developed treatment plans.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
  • Prepared reports to summarize clients' mental health status and treatment progress.
  • Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Enhanced client well-being by developing personalized treatment plans and providing individual, group, and family therapy.
  • Advocated for client needs within the healthcare system to ensure equitable access to appropriate treatments and resources.
  • Documented client progress and maintained confidential records.
  • Strengthened communication between patients, families, and medical professionals by collaborating with multidisciplinary teams for comprehensive care.
  • Maintained records of each patient and kept up-to-date on progress.
  • Implemented a diverse range of therapeutic modalities to address clients'' varied needs and preferences, including cognitive-behavioral therapy, dialectical behavior therapy, and solution-focused brief therapy.
  • Facilitated psychoeducational groups to enhance clients'' understanding of their mental health conditions and promote self-management skills.
  • Advised patients about in-home treatments and exercises to help ailments heal.
  • Maintained client caseload of 25 individuals and couples per week.
  • Maintained strong partnerships with referral sources through regular communication updates on patient progress and successful reintegration into the community posttreatment.
  • Provided community resources and referrals to clients.
  • Prevented crisis situations by proactively monitoring client behaviors and implementing early intervention strategies when necessary.
  • Collaborated with community resources to connect clients with additional support services such as housing assistance or vocational training programs.
  • Promoted a culture of continuous improvement through participation in ongoing professional development opportunities, advancing knowledge in the latest therapeutic techniques.
  • Taught patients how to properly use exercise techniques.
  • Streamlined documentation processes while maintaining HIPAA compliance, ensuring accurate and timely record management.
  • Documented patient information, treatment plans, and patient responses.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Provided clients with recommendations to community resources.
  • Maintained and updated patient records, changes in service plans and treatment reports.
  • Utilized meditation and visualization to support clients in meeting therapeutic goals.
  • Worked with interdisciplinary treatment team to develop treatment plans.
  • Delivered mental health support for female patients suffering from post-partum depression and generalized anxiety disorder.
  • Advocated for placement of patients into community-based treatment settings.
  • Deployed implementation guides for evidence-based interventions.
  • Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children.
  • Partnered with multi-disciplinary treatment team as subject matter expert on psychosocial treatment of patients.
  • Provided crisis support and emergency care for patients.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Provided referrals to connect clients with other community resources to support mental health and well-being.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Observed and monitored client behavior and responses to treatment.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
  • Stayed current on mental health research to follow new developments and research in mental health field.

Traynell Home Care LLC.

Owner/Director
01.2021 - Current

Job overview

  • Providing support for individuals that are ill and or homebound
  • Responsible for the recruitment of qualified personnel and vetting qualifications
  • Responsible for monitoring home services
  • Responsible for trouble shooting problems and providing solutions
  • Responsible for self-auditing company to ensure ongoing compliance
  • Responsible for billing of client services through NC Tracks
  • Overall responsibility for company organization
  • Responsible for client plan development and coordination of care.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Trained and motivated employees to perform daily business functions.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Family Means Everything

Outpatient Therapist
11.2022 - 04.2024

Job overview

  • Responsible for adult Outpatient therapy
  • Provide Trauma Focused Cognitive behavioral therapy (TF-CBT) with children that have experienced domestic violence, molestation, assault and have been victims of other forms of violence
  • Responsible for conjoint sessions between children and non-offending parents
  • Coordinate services with foster care workers and DSS
  • Responsible for completing comprehensive clinical assessments and person-centered plans.
  • Strengthened communication between patients, families, and medical professionals by collaborating with multidisciplinary teams for comprehensive care.
  • Quickly built trust and rapport with clients to facilitate growth.
  • Prevented crisis situations by proactively monitoring client behaviors and implementing early intervention strategies when necessary.
  • Enhanced client well-being by developing personalized treatment plans and providing individual, group, and family therapy.
  • Documented client progress and maintained confidential records.
  • Improved patient outcomes through the implementation of evidence-based therapeutic interventions tailored to each client''s needs.
  • Provided community resources and referrals to clients.

Epiphany Family Services

Outpatient Therapist
01.2022 - 02.2023

Job overview

  • Provided substance abuse Intensive Outpatient groups (SACOT & SAIOP) services (Adults)
  • Responsible for providing comprehensive clinical assessments (CCA)
  • Provided individual outpatient mental health and didactic therapy
  • Responsible for providing psychosocial assessments and treatment recommendations
  • Responsible for providing comprehensive services for individuals that have co-occurring mental health and substance use disorders
  • Responsible for developing strategies for relapse prevention to include social systems in treatment, and other contingency planning.
  • Maintained strong partnerships with referral sources through regular communication updates on patient progress and successful reintegration into the community post treatment.
  • Quickly built trust and rapport with clients to facilitate growth.

Epiphany Family Services LLC

Internship/Capella University
04.2021 - 01.2022

Job overview

  • Responsible for facilitating substance abuse intensive in-home groups
  • Responsible for plan development for individual group members
  • Responsible for completing intake assessments and evaluating level of care
  • Responsible for monitoring client progress through treatment notes.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Developed and maintained relationships with key internal stakeholders.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
  • Provided project progress updates and proposed solutions to issues.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.

Cardinal Innovations

Monitoring Specialist
04.2012 - 02.2021

Job overview

  • Responsible for the utilization of person-centered planning tools to gather information to support individuals that struggled with mental health and substance abuse disorders
  • Responsible for actively collaborating with individuals supported and treatment team members to ensure development of comprehensive plans that reflect the needs and desired goals
  • Responsible for the timely and accurate/thorough development of the Individual Support Plan as well as mitigating strategies for all identified health/safety risk and ensure compliance with waiver requirements
  • Responsible for promoting natural/community resources through the assessment/planning process
  • Responsible for supporting members through wellness planning while develop support tools that individuals could utilize
  • Engaged in 'Think Tank' planning to decrease emergency room visits for the individuals served.

Alexander's Youth Network
Charlotte

Therapeutic Foster Parent
08.2010 - 01.2013

Job overview

  • Responsible for implementing Specialized In-Home Treatment for youth
  • Provided input based on observations of the youth in care while in the treatment home environment
  • Responsible for working cooperatively with many interdisciplinary agents, attending team meetings, and active educational liaison
  • Systematically recorded information and maintained systematic and descriptive records of the youth's behaviors and progress daily
  • Responsible for assisting youth to maintain contact with family and worked actively to support and enhance natural support
  • Responsible for advocating on the youth's behalf while training youth the importance of self-advocacy.
  • Maintained detailed documentation of each child''s progress, ensuring accurate records for future reference and treatment planning.
  • Coordinated medical appointments and therapy sessions, prioritizing the health needs of each child in my care.
  • Provided consistent structure and routine, enabling children to feel secure and develop healthy habits.
  • Managed challenging behavior through crisis intervention techniques while maintaining a calm demeanor under pressure situations.
  • Cultivated trusting relationships with caseworkers and other professionals involved in supporting children's immediate needs.
  • Promoted positive behaviors through reinforcement strategies, contributing to the overall well-being of children in my care.
  • Provided emotional support to children during difficult times, offering a compassionate ear and guidance when needed.
  • Collaborated with treatment teams to develop and implement individualized care plans for each child.
  • Organized and participated in regular family meetings to discuss progress, concerns, and future goals for each child in my care.
  • Served as an advocate for the children in my care during court proceedings, ensuring their voices were heard throughout the legal process.
  • Participated in ongoing training programs to stay current on best practices for therapeutic foster parenting and enhance my skills as a caregiver.
  • Conducted regular safety assessments on living conditions to ensure a secure environment for every child placed in my home.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Transported kids to mandated therapy, extracurricular activities and medical appointments.
  • Improved children's health by preparing healthy meals and snacks.
  • Assisted children through recovery from difficult home or school situations.
  • Taught older children about money, driving and other important life skills.

First Choice Community Services

Targeted Case Manager
12.2011 - 11.2012

Job overview

  • Assisting individuals with mental health and developmental disabilities and co-occurring disorders
  • Responsible for assisting individuals in gaining access to needed services within the Medicaid plan as well as medical, social education and a large array of other services
  • Identified and ordered individualized, specific, and consistent services as it pertained to the individuals' confirmed diagnoses and symptoms of the disability
  • Responsible for ensuring that services are the right services to meet the individuals needs, and not in excess to dampen independence
  • Responsible for agency-based assessments to focus on the individual need identification
  • Researched specific individual histories of everyone who served for the development of the Person-Centered Planning process
  • Responsible for care planning and ensuring the active participation of the individual or representatives to develop person centered goals that would correctly identify a course of action that responds to the consumers needs
  • Responsible for referring, coordinating, linking, assessing services for the identified needs.
  • Coordinated care transitions between various providers, minimizing gaps in service provision for clients.
  • Conducted assessments of participants to determine personal strengths, accomplishments and challenges in order to develop customized programs.
  • Educated clients on available resources and their rights within the system, empowering them to advocate for themselves effectively.
  • Promoted self-sufficiency among clients through skill-building activities focused on problem-solving, decision-making, and goalsetting.
  • Supported program participants in effective self-management of crises and critical situations.
  • Conducted comprehensive assessments to identify client needs and appropriate resources for support.
  • Provided support to program participants by arranging services and sourcing relevant services.
  • Advocated on behalf of clients when faced with challenges or obstacles impeding their progress towards goals.
  • Evaluated program effectiveness using data-driven methods, identifying areas of improvement and implementing necessary changes.
  • Maintained up-to-date knowledge of industry trends and best practices by attending professional conferences and participating in continuing education opportunities.

InReach
Charlotte

Targeted Case Manager
10.2007 - 12.2011

Job overview

  • Assisting individuals with mental health and developmental disabilities and co-occurring disorders
  • Responsible for assisting individuals in gaining access to needed services within the Medicaid plan as well as medical, social education and a large array of other services
  • Indentified and ordered individualized, specific, and consistent services as they pertained to the individuals' confirmed diagnoses and symptoms of the disability
  • Responsible for ensuring that services are the right services to meet the individuals needs, and not in excess to dampen independence
  • Responsible for agency-based assessments to focus on the individual need identification
  • Researched specific individual histories of everyone who served for the development of the Person-Centered Planning process
  • Responsible for care planning and ensuring the active participation of the individual or representatives to develop person centered goals that would correctly identify a course of action that responds to the consumer's needs
  • Responsible for referring, coordinating, linking, assessing services for the identified needs.

Easter Seals UCP North Carolina
Charlotte

ICS Manager - Community Support Program Manager
09.2003 - 04.2007

Job overview

  • Community Support Program Manager, the goal was to ensure that individuals with mental illness were provided with the interventions necessary to achieve rehabilitative, and recovery supports through a vast array of coordination to include the following: Responsible for the initial development of the program to ensure that the general rules applicable for MH/DD/SA facilities such as: Confidentiality, Client Rights, Records Management, and implementation updates to rules, revisions, and policy guidance were developed according to MH/DD/SA regulations
  • Responsible for providing training and supervision to associate and paraprofessional staff
  • Responsible for coordinating services based on the 'Community Supports' definition that was rehabilitative in nature to meet the mental health needs of adults and children that had significant, identified symptoms that impeded their ability to function within their family, school, employment, or community
  • Responsible for the development of comprehensive clinical assessments through the development of Person-Centered Planning
  • Responsible for consulting with individuals' natural supports and other identified providers for input in the Person-Centered Planning process, and informed all stakeholders of any changes or updates, and monitored the provision of services as well as the status of individuals in relationship to the treatment goals
  • Responsible for informing individuals about benefits community resources, and services, while assisting them to access benefits and services as well as assuming the role of advocate, broker, coordinator within the service delivery system
  • Responsible for program budget and maintaining ongoing contacts with LME as it pertained to contract management and endorsements.

CNC/ACCESS

Program Manager
09.2000 - 07.2003

Job overview

  • Provided community based Mental Health and Developmental Disability rehabilitative services that included assisting people with mental illness to reintegrate into their community
  • Provided supports that would allow people with mental illness to maintain and live within their community by accessing resources necessary for their daily living functioning
  • Provided strategic operational leadership and oversight for mental health and developmental therapy services
  • Assisted to develop and set overall policy and direction for the Durham local office
  • Developed and maintained service relationships with five Local Management Entities
  • Provided qualitative and quantitative documentation reviews as part of QI/QA team
  • Collaborated with Area Mental Health Agencies within several counties to evaluate, coordinate, monitor, link and access services in each catchments area to ensure best practices and delivery of services, Planned and coordinated treatment meetings with custodial agencies
  • Updated and maintained permanent records
  • Developed and implemented treatment plans and behavioral contracts for special needs population
  • Developed training on policy and procedures to meet state requirements.

Education

Capella University- MSW (12/21)
Minneapolis, MN

Master of Social Work from Generalized Social Work
12.2021

Hood Seminary- MDiv, Salisbury, NC (May 09)
Salisbury, NC

Master of Divinity from Theological Studies
05.2009

Gardner Webb University
Boiling Springs NC

Bachelor of Science from Human Services
03.2004

Skills

Skills:

Communication

  • Collaboration
  • Trauma Focused Therapy
  • Evidenced based Assessment training
  • Reflective listening

Timeline

Outpatient Therapist

CTS Health Services
04.2024 - Current

Outpatient Therapist

Family Means Everything
11.2022 - 04.2024

Outpatient Therapist

Epiphany Family Services
01.2022 - 02.2023

Internship/Capella University

Epiphany Family Services LLC
04.2021 - 01.2022

Owner/Director

Traynell Home Care LLC.
01.2021 - Current

Monitoring Specialist

Cardinal Innovations
04.2012 - 02.2021

Targeted Case Manager

First Choice Community Services
12.2011 - 11.2012

Therapeutic Foster Parent

Alexander's Youth Network
08.2010 - 01.2013

Targeted Case Manager

InReach
10.2007 - 12.2011

ICS Manager - Community Support Program Manager

Easter Seals UCP North Carolina
09.2003 - 04.2007

Program Manager

CNC/ACCESS
09.2000 - 07.2003

Capella University- MSW (12/21)

Master of Social Work from Generalized Social Work

Hood Seminary- MDiv, Salisbury, NC (May 09)

Master of Divinity from Theological Studies

Gardner Webb University

Bachelor of Science from Human Services

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Roxann Tracy Thomas MSW LCSWA LCAS