Roxanna Dominguez
Westfield,IN
Summary
Highly-motivated administrator with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service experience, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Quality Assurance Specialist
Neovia Logistics
Indianapolis, IN
01.2024 - Current
- Interactive communication with multiple departments
- Performs a variety of complex administrative duties
- Operates various warehouse machinery and equipment
- Completes data entry on all new items entering the facility
- Assists with special projects assigned by management
- Developed detailed documentation for all changes made to the SAP environment including process flows, diagrams.
- SAP experience
General Labor Worker
Opus Packaging Group
Whitestown, Indiana
12.2021 - 04.2023
- Assisted team members with maintaining orderly and clean workspaces.
- Worked under direct supervision to handle and maintain flow of materials and products in manufacturing areas.
- Organized inventory, verifying supplies, tools and production materials for team.
- Supported business operations with reliable commitment to timely task completion.
- Prepared parts and materials for skilled production workers to complete final assembly.
- Attended regularly scheduled safety meetings and upheld protocol for lasting compliance and workplace health.
- Recorded production details and accurately entered data into computerized systems.
Business Advisor
Banco de Venezuela
Maracaibo, Zulia
05.2017 - 05.2019
- Informed client business owners of upcoming financial and marketing seminars.
- Conducted relevant local market research for new and growing companies.
- Evaluated client sales and marketing plans to gain full understanding and provide best assistance available.
- Assessed training and education needs of client's employees and advised on needed professional development.
- Spoke with business customers and presented payment card offerings to help businesses streamline expense management and improve cash flow.
- Identified key objectives to re-establish long term plans to meet goals.
- Assisted in raising capital for new projects.
Banking Specialist
Banco Occidental de Descuento
Maracaibo, Venezuela
09.2012 - 11.2014
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Recommended enhancements and updates to system software based on performance data and user feedback.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Performed special services for customers, ordering bank cards and checks.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Prepared official checks for customer and internal bank needs.
Education
Bachelor of Science - Business Administration
Universidad Rafael Belloso Chacin
Maracaibo07.2016
Skills
- Payment Processing
- Data Entry
- Recordkeeping and Documentation
- Signature Verification
- Balance Verification and Reconciliation
- Customer Service
- Problem Solving
- Worksite Safety and Maintenance
- Project Management
- Material Handling
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Quality Assurance Specialist
Neovia Logistics
01.2024 - Current
General Labor Worker
Opus Packaging Group
12.2021 - 04.2023
Business Advisor
Banco de Venezuela
05.2017 - 05.2019
Banking Specialist
Banco Occidental de Descuento
09.2012 - 11.2014
Bachelor of Science - Business Administration
Universidad Rafael Belloso Chacin
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