Roxanna Ahedo
Oxnard,California
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Lead Associate of Operations
JP Morgan Chase
Goleta
06.2009 - 01.2024
- Interacts well with customers to build connections and nurture
relationships. - Trains new employees on products and procedures to meet customer
service standards. - Trains and guides team members to maintain high productivity and
performance metrics. - Handles problematic customers and clients to assist lower-level
employees and maintain excellent customer service. - Monitors daily cash discrepancies, performed monthly/quarterly
atm, cash box, cash recycler & vault audits. - Assists with replenishing bank atm's, ordered branch cash and
performed weekly atm settlements. - Reports issues to higher management with great detail, attends
monthly operations calls and focus's on preparation of branch yearly
review audit. (2023 audit scored a perfect branch review audit)
Goleta Branch - Operates cash register for cash, check, and credit card transactions
with excellent accuracy levels while also assisting the tellers with
overrides. - Welcomes customers and helps determine their needs as a lobby
adopter. - Focuses on updating disclosures, retention monthly.
- Works closely with shift manager to solve problems and handle
customer concerns. Example: Unrestrict accounts, remove deposit
holds, and input fraud claims. - Daily reviews reports, focus's on areas of branch like losses, account
opening errors, keys/comb recall, Currency transaction report &
Monetary instrument purchase logs not correctly done by employees.
Education
High School Diploma -
Santa Barbara City College
Santa Barbara, CASkills
- Fluent in English & Spanish
- Knowledge of bank standards and processes
- Data Entry
- Attention to Detail
- Training and Development
- Operational Excellence
- Customer Service
- Problem Solver
- Cash handling skills
- Leadership
Timeline
Lead Associate of Operations
JP Morgan Chase
06.2009 - 01.2024
High School Diploma -
Santa Barbara City College
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