RoxAnna Campbell
Taylor,MI
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
28
28
years of professional experience
Work History
Supervisor, Patient Care Coordinator
Coram CVS Specialty Infusion Services
Woonsocket, RI
06.1996 - Current
- Directed and supervised team of employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Unbilled Supervisor
Coram CVS Specialty Infusion Services
Woonsocket, RI
06.1996 - Current
- Directed and supervised team of employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Operations Manager
Coram CVS Specialty Infusion Services
Tampa, FL
06.1996 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Admissions Manager
Coram CVS Specialty Infusion Services
Tampa, FL
06.1996 - Current
- Developed and implemented strategic admissions plans to meet company goals.
- Coordinated communications between departments within the company regarding admission requirements and policies.
- Participated in meetings with representatives to discuss best practices related to admissions procedures.
- Administered, monitored and analyzed admissions team performance while identifying performance trends and opportunities.
- Supervised day-to-day functions of admissions department.
Admission Rep/Forms Procurement
Coram CVS Specialty Infusion Services
Tampa, FL
06.1996 - Current
- Tracked process flow of how forms are tracked and completed
- Tracked Medicare forms required for billing
- Tracked expiring forms, new patient forms and all forms needed for billing
Sr Reimbursement Specialist
Coram CVS Specialty Infusion Services
Tampa , FL
06.1996 - Current
- Reviewed, analyzed and processed provider reimbursement claims for accuracy and compliance with all applicable regulations.
- Ensured accurate calculation of payments to providers based on contract terms, fee schedules and other relevant factors.
- Developed and maintained provider contracts in accordance with company policies and procedures.
- Investigated unresolved issues related to claim denials or rejections, payment discrepancies, coding issues, and other billing errors.
- Researched complex reimbursement questions from providers regarding policy interpretation and application.
- Provided training to new staff members on the reimbursement process and system operations.
- Prepared detailed reports for management outlining any identified trends or patterns in the data collected during analysis.
Reimbursement Specialist
Coram CVS Specialty Infusion Services
Malvern, PA
06.1996 - Current
- Collected coinsurance and deductibles from patients for rendered services.
- Identified opportunities for coverage access to address reimbursement barriers.
- Researched rejections, investigating problems to appeal claims.
- Maintained confidentiality and integrity of patient data.
- Reviewed uninsured accounts, verifying medical assistance application process, charity care application and drug replacement program availability.
- Coded patient care records to provide accurate information for billing.
- Attended seminars to remain up-to-date with coding guidelines and reimbursement requirements.
- Reviewed and processed reimbursement requests in accordance with company policies and procedures.
- Analyzed patient data to ensure accuracy of reimbursement information.
- Maintained a database of all reimbursements, payments, and other transactions.
- Resolved discrepancies between provider documentation and insurance plan requirements.
- Responded to customer inquiries regarding the status of their reimbursement requests.
- Provided training to new staff on the proper submission process for reimbursement requests.
Education
Health Administration
Clover Park High School
Lakewood, WA01-1981
Health Administration
Fort Steilacoom College
Lakewood WaSkills
- Staff Management
- Process Improvement
- Data Analytics
- Operations Management
- Business Development
- Strategic Planning
- Staff Discipline
- Process Monitoring and Improvement
- Training and mentoring
- Processes and procedures
- Policy Enforcement
- Staff Development
- Department organization
- Employee Motivation
Accomplishments
- Multiple awards for achieving my revenue goals
- Multiple customer service awards
- 2012 National winner of "Everyday Hero" award
- 1996 Annual reimbursement award
Timeline
Supervisor, Patient Care Coordinator
Coram CVS Specialty Infusion Services
06.1996 - Current
Unbilled Supervisor
Coram CVS Specialty Infusion Services
06.1996 - Current
Operations Manager
Coram CVS Specialty Infusion Services
06.1996 - Current
Admissions Manager
Coram CVS Specialty Infusion Services
06.1996 - Current
Admission Rep/Forms Procurement
Coram CVS Specialty Infusion Services
06.1996 - Current
Sr Reimbursement Specialist
Coram CVS Specialty Infusion Services
06.1996 - Current
Reimbursement Specialist
Coram CVS Specialty Infusion Services
06.1996 - Current
Health Administration
Clover Park High School
Health Administration
Fort Steilacoom College
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