Roxanna Collins

Led daily Quality Assurance operations to ensure food safety, regulatory compliance, and adherence to company and customer standards. Supervised, coached, and trained QA Technicians to maintain effective coverage, accountability, and performance. Served as acting QA Supervisor during absences, completing record review, HACCP and SSOP deviation reports, and foreign material incident documentation. Monitored production activities for USDA and food safety compliance, communicated quality issues and corrective actions to management, and analyzed audit data using Microsoft Excel to support continuous improvement and accurate documentation.

Conducted quality inspections on incoming materials, components, and finished products while monitoring production processes to identify and resolve potential quality issues. Developed, maintained, and followed quality control documentation and procedures, collaborated with production teams to address quality concerns, and participated in internal audits to ensure compliance with established standards. Trained new staff on quality assurance practices to support consistent and effective quality performance.

Packaged and labeled products according to company standards and specifications, inspected items for quality and accuracy prior to shipment, and assisted in training new employees on proper packing procedures and techniques.

Served as a Production Lead / TWI (Training Within Industry) Trainer overseeing daily production operations to ensure efficiency, quality, and safety standards were met. Led and supported production team members by providing direction, training, and accountability to meet production goals. Monitored workflow, addressed operational issues, and coordinated with quality and management teams to maintain compliance with company and food safety requirements. Assisted with onboarding and training new employees while promoting a safe, organized, and productive work environment.

Worked as a Packer Operator responsible for pulling, verifying, and packing items to complete online orders. Communicated effectively with team members to ensure accuracy and timely shipment while maintaining safety, quality, and efficiency to support a positive customer experience.

Promoted to Shift Manager within five months, demonstrating leadership and problem-solving skills. Managed team performance during peak hours, implemented workflow adjustments to minimize wait times, and ensured consistent customer satisfaction through effective communication and teamwork.

Launched my career in customer service by ensuring timely order fulfillment and consistently high customer satisfaction while developing strong time-management and self-motivation skills.