Roxanna Daniele
St Louis,MO
Summary
Proven track record in enhancing customer satisfaction, demonstrated during tenure at JCPenney through efficient cash handling and relationship building. Excel in multitasking and problem-solving, with adeptness in computer applications and a passion for outstanding service. Achieved high satisfaction ratings at Instacart by quickly adapting to customer needs and maintaining quality control.
Overview
5
5
years of professional experience
Work History
Sales Associate
JCPenney
10.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Curbside Shopper
Aldi's
06.2021 - 10.2022
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
In Store Shopper
Instacart
10.2019 - 06.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Education
None - Medical Billing
St.Louis College of Health Careers
St Louis, MOSkills
I enjoy customer service I work part-time which is best for me physically
I have computer skills I have done some cash application and spreadsheets
It has been awhile but I could pick it up again
Giving good customer service is important helping each one in the best way possible
I can work on my own and problem solve
Timeline
Sales Associate
JCPenney
10.2023 - 06.2024
Curbside Shopper
Aldi's
06.2021 - 10.2022
In Store Shopper
Instacart
10.2019 - 06.2021
None - Medical Billing
St.Louis College of Health Careers
Similar Profiles
Woodmise BlaiseWoodmise Blaise
Customer Service Representative at JCPenneyCustomer Service Representative at JCPenney
Kevin GonzalezKevin Gonzalez
Warehouse Associate at JCPenneyWarehouse Associate at JCPenney
Marcia H JacksonMarcia H Jackson
Fine Jewelry Supervisor at JCPenneyFine Jewelry Supervisor at JCPenney