Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Roxanna Foret

Houma,LA

Summary

Professional with experience in the hospitality industry with proven ability to manage reservations and provide excellent customer service. Possesses solid background in handling booking inquiries, resolving issues, and maintaining accurate records. Known for strong focus on team collaboration and achieving results, adaptable to changing needs and challenges.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Teacher

Lafourche Parish School District
01.2020 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Camp Bayou Pride Director

TPR
05.2005 - 07.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Hotel & Resort Reservations Agent

Bass Hotel & Resorts
04.1999 - 05.2000
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.

Car Rental Agent

Hertz Rental Car
02.1995 - 04.1999
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
  • Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
  • Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
  • Streamlined the rental process with efficient use of car rental software programs and tools.
  • Continuously met or exceeded sales targets through effective communication and relationship building with clients.
  • Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
  • Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.

Education

Bachelor of Arts - Sociology

Nicholls State University
Thibodaux, LA
05-2005

Skills

  • Critical thinking
  • Organization
  • Assertiveness
  • Itinerary planning
  • Travel research
  • Social media
  • Hotel accommodations
  • Reservations management
  • Interpersonal communications
  • Client relations

Certification

  • Certified Teacher

Languages

French
Limited Working

Timeline

Teacher

Lafourche Parish School District
01.2020 - Current

Camp Bayou Pride Director

TPR
05.2005 - 07.2022

Hotel & Resort Reservations Agent

Bass Hotel & Resorts
04.1999 - 05.2000

Car Rental Agent

Hertz Rental Car
02.1995 - 04.1999

Bachelor of Arts - Sociology

Nicholls State University

Similar Profiles

CREATE PROFILE