Roxanna Fultz
Office Administration
Fordland,MO
Summary
Administrative professional with proven track record in managing office functions and ensuring smooth operations. Expertise in optimizing administrative processes and supporting team collaboration. Known for adaptability and results-driven approach, ensuring dependable performance and flexibility in dynamic environments.
Overview
30
30
years of professional experience
Work History
Administrative Office Manager
DreamField Land Mgmt. & Excavation
09.2022 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Improved communication between departments for better collaboration and problemsolving.
- Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks.
- Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
- Created organized filing system to manage department documents.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
Patient Advocate Team Lead
Jordan Valley Community Health Center
12.2017 - 09.2022
- Served as a liaison between patients and healthcare providers for seamless communication.
- Enhanced patient experience with thorough explanations of treatment options and insurance coverage.
- Boosted team morale through consistent recognition of achievements, encouraging continued growth among fellow Patient Advocates.
- Increased patient retention by proactively resolving issues and providing empathetic support.
- Improved patient satisfaction by addressing concerns and providing guidance on healthcare plans.
- Managed sensitive medical records, maintaining strict confidentiality and adherence to HIPAA regulations.
- Coordinated appointments and referrals to specialists, ensuring timely access to necessary care.
- Participated in ongoing professional development activities to stay abreast of industry best practices.
- Contributed to a positive work environment by mentoring new Patient Advocates and sharing best practices.
- Educated patients on preventive care measures, promoting overall health and well-being within the community.
- Developed strong relationships with patients, earning trust and loyalty through exceptional service.
- Reduced administrative burden for clinic staff by efficiently managing patient documentation and correspondence.
- Assisted patients in understanding their rights, supporting informed decision-making processes.
- Streamlined office procedures for better patient flow and reduced wait times.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Electrical Apprentice
Sechler Electric
04.2017 - 12.2017
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
- Installed new electrical components and fixtures safely.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Contributed to a positive work environment by maintaining professionalism and adhering to company policies at all times.
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Demonstrated adaptability by working effectively in various settings such as residential and commercial sites.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Minimized errors during installations by carefully double-checking measurements before proceeding with tasks.
- Repaired systems, replaced malfunctioning parts, and supported electrical installations.
- Streamlined project timelines by effectively collaborating with senior electricians to complete tasks on schedule.
- Optimized workspace organization, maintaining a clean and orderly work area that promoted safety and productivity.
- Optimized work readiness with organized tools and spaces.
- Assisted in installation of complex electrical systems, contributing to timely completion of projects.
- Ensured project success by efficiently laying out wiring and installing electrical conduits under supervision.
- Contributed to energy efficiency improvements by assisting in installation of LED lighting systems and energy-saving devices.
Lead Sales Associate / Interim Manager
Dollar General
08.2016 - 04.2017
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Facilitated positive customer experiences by resolving issues promptly and professionally.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
- Achieved high levels of repeat business, establishing rapport with customers and remembering their preferences.
- Coordinated associate schedules and daily task assignments for optimal coverage during peak shopping hours.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Administrative Assistant to CEO
Lakeland Behavioral Health System
12.2011 - 02.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key personnel.
Staffing Recruiter
First Call of Springfield
08.2011 - 12.2011
Direct Support Professional
Arc of the Ozarks
02.2011 - 08.2011
Mental Health Technician
INTEGRIS Mental Health Center
07.2010 - 12.2010
Client Services Specialist
Hyde & Company CPA’s, P.C.
03.2009 - 08.2010
Staffing Recruiter
NRG, Inc.
12.2008 - 03.2009
Administrative Assistant / Sales Manager
Global Communications, Inc.
08.2006 - 11.2008
Education
Associate of Science -
Ozarks Technical Community College
Skills
- Relationship building
- Team building
- Microsoft office
- Scheduling and calendar management
- Office administration
- Training and coaching
- Process Improvement
- Database administration
- Meeting and event coordination
- Document management and design
- Analytical and critical thinking
- Business correspondence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CultureWork from home optionPaid time offPaid sick leaveFlexible work hoursQuote
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Timeline
Administrative Office Manager
DreamField Land Mgmt. & Excavation
09.2022 - Current
Patient Advocate Team Lead
Jordan Valley Community Health Center
12.2017 - 09.2022
Electrical Apprentice
Sechler Electric
04.2017 - 12.2017
Lead Sales Associate / Interim Manager
Dollar General
08.2016 - 04.2017
Administrative Assistant to CEO
Lakeland Behavioral Health System
12.2011 - 02.2016
Staffing Recruiter
First Call of Springfield
08.2011 - 12.2011
Direct Support Professional
Arc of the Ozarks
02.2011 - 08.2011
Mental Health Technician
INTEGRIS Mental Health Center
07.2010 - 12.2010
Client Services Specialist
Hyde & Company CPA’s, P.C.
03.2009 - 08.2010
Staffing Recruiter
NRG, Inc.
12.2008 - 03.2009
Administrative Assistant / Sales Manager
Global Communications, Inc.
08.2006 - 11.2008
Associate of Science -
Ozarks Technical Community College
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