Roxanna Garner

I am currently a Customer Service Representative for doTERRA. My job consists of taking phone calls, taking orders over the phone, and handling complaints with care.

• Conducted regular follow-up calls with customers after resolving their issues.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Resolved customer complaints promptly and efficiently.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Maintained a high level of professionalism when dealing with difficult customers.

I worked at Coach as a Sales Associate, helping customers find what clothing or bags make them feel the most confident.

• Maintained cleanliness of store environment including floors, windows, displays.
• Assisted customers with product selection, sizing and styling.
• Maintained up-to-date knowledge of store merchandise and policies.

I worked as a Housekeeper for the Marriot making sure every room was clean, and up to standards.

• Inspected guest rooms after cleaning to ensure they were presentable.
• Reported any maintenance issues or damage to supervisors immediately.
• Changed bed linens and towels, tidied up rooms.
• Ensured that all health standards were met during cleaning operations.
• Stocked amenities such as soap, shampoo and toilet paper in guest rooms.

I worked at the Bobby Brown counter at Nordstrom as a sales associate, and would do clients makeup.

• Processed returns, exchanges, and refunds in accordance with company policies.
• Demonstrated product features and benefits for customers' needs.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Upsold additional items based on customer interests and needs.
• Greeted customers and provided exceptional customer service.

I worked at Starbucks as a barista for some time. I would also handle the register, take orders, clean, and interact with customers.

• Stocked shelves with ingredients needed to make coffee drinks.
• Organized workstations efficiently so that tasks could be completed quickly during peak hours.
• Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.