Target
Stocker, General Merchandise Team Leader
Stockton, CA
10.2018 - 04.2019
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Processed checks, cash and credit purchases or refunds.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Analyzed purchases for signs of fraud.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Reviewed and resolved differences between accounting information and cash drawer.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
