Roxanna Gress
Roseburg,OR
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
- Restaurant Experience with commitment to high standards and achieving results. Extensive experience in delivering exceptional service and supporting team objectives. Reliable and adaptable, known for strong interpersonal and multitasking skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Med Tech/Caregiver
Oak Park Assisted Living
07.2025 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
Assistant Manager
Round Table Pizza
08.2024 - 08.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Crew 1
Round Table Pizza
08.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Med Tech/Caregiver
Chantele's Loving Touch/Timbertown living
12.2020 - 05.2024
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
In Home Caregiver
By Your Side
05.2023 - 12.2023
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Med Tech/Caregiver
ASHLEY MANOR CARE CENTER
04.2019 - 07.2020
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
- Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
Crew Leader
Taco Bell
02.2018 - 01.2019
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Bartender/Server
Shelleys Place
08.2017 - 11.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Med Tech/Caregiver
ASHLEY MANOR CARE CENTER
10.2015 - 07.2017
Customer Service Representative
TMS Call Center
09.2011 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High school diploma - Remote
Penn Foster Online University
05.2011
Skills
- HIPAA regulations
- Direct patient care
- Strong teamwork
- Shift management
- Employee scheduling
- Staff training and development
- Food safety compliance
- Customer service
- Critical thinking
Certification
- Food Handler Certification
- CPR Certification
Languages
English
Timeline
Med Tech/Caregiver
Oak Park Assisted Living
07.2025 - Current
Assistant Manager
Round Table Pizza
08.2024 - 08.2025
Crew 1
Round Table Pizza
08.2024 - 01.2025
In Home Caregiver
By Your Side
05.2023 - 12.2023
Med Tech/Caregiver
Chantele's Loving Touch/Timbertown living
12.2020 - 05.2024
Med Tech/Caregiver
ASHLEY MANOR CARE CENTER
04.2019 - 07.2020
Crew Leader
Taco Bell
02.2018 - 01.2019
Bartender/Server
Shelleys Place
08.2017 - 11.2017
Med Tech/Caregiver
ASHLEY MANOR CARE CENTER
10.2015 - 07.2017
Customer Service Representative
TMS Call Center
09.2011 - 03.2015
High school diploma - Remote
Penn Foster Online University
Similar Profiles
Mia SunkleMia Sunkle
CNA at Oak Park Estates Assisted Living and Memory CareCNA at Oak Park Estates Assisted Living and Memory Care
Schlanda Martin-StevensSchlanda Martin-Stevens
Licensed Practical Nurse at Sage Oak Assisted LivingLicensed Practical Nurse at Sage Oak Assisted Living
CYNTHIA WashingtonCYNTHIA Washington
Caregiver at Sage Oak Assisted LivingCaregiver at Sage Oak Assisted Living
Hollie BrooksHollie Brooks
Surgery Scheduler at Oregon Surgery CenterSurgery Scheduler at Oregon Surgery Center
Melanie RoesberryMelanie Roesberry
Administrative Assistant at Umpqua Community CollegeAdministrative Assistant at Umpqua Community College