Roxanna Guaderrama
Benson,NC
Summary
Proactive and meticulous Manager with over twelve years of experience in the food and beverage industry. Eight years in the visual merchandising industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
20
20
years of professional experience
Work History
Manager
Shake Shack
09.2018 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods. Maintained 2% FC variance yearly.
- Developed unique events and special promotions to drive sales.
- Carefully interviewed, selected, trained, and supervised staff. Developed six trainers and four managers.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Merchandising Supervisor
The Container Store
03.2011 - 09.2018
- Updated pricing and signage to complete product displays and educate customers.
- Scheduled regular maintenance and repair of displays for longevity.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Monitored store traffic and customer engagement to provide exceptional guest service.
- Monitored and replenished display inventory and restructured according to available stock.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Lead truck team of 16 to ensure product is unloaded safely while meeting time frames that sets team up for success.
General Manager
The Coffee Bean And Tea Leaf
07.2003 - 03.2011
- Maximized efficiency by coaching and mentoring team leaders on management principles and company procedures. Developed 3 shift leads and two managers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets. Participated with schools for onsite events.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for individual stores.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. 12% increase over sales budget 4 years in a row.
Education
Associate of Arts - Business
Los Angeles Pierce College
Woodland Hills, CA06.2024
Skills
- Brand Management
- Quality Assurance
- Schedule Oversight
- Customer Relationship Management
- Team Leadership
- Verbal and Written Communication
- Expense Reduction
- Schedule Preparation
- Supplier Relations
- Productivity Performance
Accomplishments
- Supervised teams up to 44 staff members.
- Managed stores that exceeded company expectations for multiple years through team development and ongoing training of inventory and proper procedures.
- Improved online restaurant reviews by successfully handling customer complaints, coaching team members in guest interactions.
- Built additional sales through community events primarily with schools including lunch delivery.
Timeline
Manager
Shake Shack
09.2018 - Current
Merchandising Supervisor
The Container Store
03.2011 - 09.2018
General Manager
The Coffee Bean And Tea Leaf
07.2003 - 03.2011
Associate of Arts - Business
Los Angeles Pierce College