ROXANNA HERNANDEZ
Miami,FL
Summary
- Business Professional / Client Relationship Manager / Entrepreneur. Skilled in building relationships, Utilize effective verbal and written communication skills, fully bilingual English / Spanish. Resourceful team player, with superb interpersonal and organizational skills. Excellent problem solving, detail oriented and results driven professional with progressive job knowledge in:
- Multilingual Communication Skills
- Accounts Receivable/payable
- Personnel Training/Supervision
- Organizational/Problem Solving Skills
Overview
27
27
years of professional experience
Work History
Owner/Cake Designer
AMAZINGLY DELICIOUS DESSERTS LLC
MIAMI, FL
08.2014 - Current
- Delivered exceptional customer service, consistently meeting company's standards and procedures
- Designed custom wedding cakes, birthday cakes, and assorted custom sweets as per customer's requirements.
- Managed daily sales transactions and ensured adherence to company guidelines for updating product information
- Mastered a diverse range of responsibilities including order management, answering phones, sales support, baking tasks, design projects, as well as introducing innovative techniques.
Administrative Assistant (Multiple Assignments Temporary)
BRICKELL PERSONNEL CONSULTANTS
MIAMI, FL
08.2021 - 01.2024
Operations Analyst ((POPULAR BANK - Temporary)
BRICKELL PERSONNEL CONSULTANTS
MIAMI, FL
01.2021 - 08.2021
- Reviewed and ensured accuracy of Condo Associations Loan servicing accounts documentation in the account opening system
- Updated documentation by liaising with Condo Association representatives, ensuring accounts were Audit ready through effective time management and meeting deadlines
- Participated in client's special projects, resulting in increased efficiencies and customer loyalty.
- Liaised with multicultural, locally dispersed teams utilizing excellent relationship management, communication and organizational skills
Associate
THE BANK OF NOVA SCOTIA
MIAMI, FL
01.2013 - 08.2014
- Established professional relationships with High Net Worth clients and Trust center administrators at an international level
- Collaborated with globally dispersed teams at various Trust Company offices to market and service new Trust accounts during the acquisition process.
- Coordinated and successfully executed international client meetings, satisfying both clients and senior executives by anticipating their needs.
- Reviewed profiles and funding documentation and luxury assets to ensure compliance with company regulations, presenting them to Trust Company upper management for accounts approval
Media Associate
STARCOM MEDIAVEST GROUP, INC.
MIAMI, FL
04.2010 - 12.2012
- Effectively managed accounts receivable for media campaign advertising valued at over twenty million dollars in the Central and South America regions.
- Reconciled accounts receivables for major clients including Samsung, JW Marriott, Coca Cola, Richemont Group, Emirates, and Telefonica. Managed cable, print, and online media advertisements in international markets.
- Collaborated on client's special projects, using strong time management skills to troubleshoot and resolve account operational issues. Ensured client satisfaction by consistently meeting tight deadlines.
- Developed strong relationships with clients, media, and finance and accounting internal and external divisions internationally through efficient management of accounts receivable issues
Senior Associate/Sales Support - Global Wealth Structuring
CITI INC, CITIBANK, N.A.
MIAMI, FL
02.2003 - 11.2008
- Cultivated and sustained international relationships with High Net Worth clients, financial advisors, and Trust center administrators
- Streamlined the review of documentation and profiles for client accounts, maintaining strict adherence to company compliance regulations for Know Your Client requirements.
- Enhanced account approval timeline and funding by developing a training manual for Trust accounts new systems procedures in collaboration with international trust centers and compliance departments.
- Collaborated with Marketing Department to develop and translate Spanish Trust marketing materials for the Trust Company
Marketing Assistant/Resource Analyst
ORACLE CORPORATION
NEW YORK, NY
09.2001 - 12.2002
- Demonstrated exceptional problem-solving skills in successfully coordinating nationwide training events for new hires and experienced sales representatives, adhering to strict budgets and timelines.
- Managed communication and built relationships with diverse, global teams both within and outside the company using bilingual skills
- Played a key role in developing engaging online marketing strategies and presentations that successfully trained sales consultants on skill advancement.
Office Manager
TIME WARNER INC.
NEW YORK, NY
03.2000 - 08.2001
- Coordinated administrative support for senior management, including contracting temporary personnel for special projects
- Organized and executed senior management's global conferences, guaranteeing flawless coordination for attendees around the globe.
- Prepared revenue reports for department meetings at different time intervals - monthly, quarterly, and annually.
- Developed successful relationships with internal divisions while liaising on compensation and service contract related issues, resulting in improved operating functions.
Administrative Assistant/Marketing Associate
SALOMON SMITHBARNEY INC.
NEW YORK, NY
10.1997 - 03.2000
- Spearheaded management of a $1-million budget for retirement marketing materials, demonstrating strong collaboration with writers, graphic designers, project/product managers.
- Successfully oversaw multiple marketing projects that supported joint venture initiatives, resulting in cost savings and enhanced operational efficiencies for the department.
- Organized meetings and coordinated logistics for retirement products launching events, showcasing exceptional organizational, communication, and relationship skills.
Education
Masters in Business Administration (MBA) - Global Management
University of Phoenix, Fort Lauderdale Campus, FL.
05.2005
Bachelor Business Administration (BBA) - International Marketing
BERNARD BARUCH COLLEGE, New York, NY.
08.1999
Skills
- Microsoft Office (Excel, PowerPoint, Outlook, Word)
- Oracle Internal Systems
Certificationstraining
International Trust Management Society of Trust and Estate Practitioners (STEP) (STEP)- Foundation Certificate, 2/05- Miami, FL
Education
Masters in Business Administration (MBA), Global Management, University of Phoenix, Fort Lauderdale Campus, FL, 05/2005, Bachelor Business Administration (BBA), International Marketing, BERNARD BARUCH COLLEGE, New York, NY, 08/1999
Affiliations
- Enjoy contributing in community events for the less fortunate
Timeline
Administrative Assistant (Multiple Assignments Temporary)
BRICKELL PERSONNEL CONSULTANTS
08.2021 - 01.2024
Operations Analyst ((POPULAR BANK - Temporary)
BRICKELL PERSONNEL CONSULTANTS
01.2021 - 08.2021
Owner/Cake Designer
AMAZINGLY DELICIOUS DESSERTS LLC
08.2014 - Current
Associate
THE BANK OF NOVA SCOTIA
01.2013 - 08.2014
Media Associate
STARCOM MEDIAVEST GROUP, INC.
04.2010 - 12.2012
Senior Associate/Sales Support - Global Wealth Structuring
CITI INC, CITIBANK, N.A.
02.2003 - 11.2008
Marketing Assistant/Resource Analyst
ORACLE CORPORATION
09.2001 - 12.2002
Office Manager
TIME WARNER INC.
03.2000 - 08.2001
Administrative Assistant/Marketing Associate
SALOMON SMITHBARNEY INC.
10.1997 - 03.2000
Masters in Business Administration (MBA) - Global Management
University of Phoenix, Fort Lauderdale Campus, FL.
Bachelor Business Administration (BBA) - International Marketing
BERNARD BARUCH COLLEGE, New York, NY.
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