Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxanna Herrera

Brooklyn,NY

Summary

An energized Community Coordinator who currently works a Temp contract with The New York Department of Education (DOE) with strong organizational and interpersonal skills. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy and deadline driven.

Overview

9
9
years of professional experience

Work History

COMMUNITY COORDINATER - Temp

Department Of Education (Temp-contracted)
01.2024 - Current
  • Serves as an liaison for families and students with shelter-based staff, school administrators, guidance counselor(s), attendance teacher(s), the Office of Pupil Transportation, and other support personnel, facilitating referral to school- and shelter-based supports (e.g., access to public benefits, attendance improvement and academic achievement, mental health supports, and other needed services)
  • Collects, organizes, and synthesizes information on assets and needs of the school and its students affected by homelessness
  • Connects school communities to other community resources including but not limited to: medical, mental health, food pantries,, transportation
  • Acts in alignment with school leadership, identifies supports and resources from community and citywide partners to expand supports, resources and information for students and families
  • Resolves escalated student or family challenges, particularly regarding student transportation, school placement and registration, mid-year transfers, documentation of housing status, and other related issues
  • Conducts shelter, hotel or home site visits with families to share information about important services and supports and ensure that basic necessities (e.g., school material, transportation and supplementary educational services) are readily available
  • Facilitates trainings for school, hotel, and shelter-based staff on using trauma informed approaches to recognize support and refer students affected by housing instability to coordinated service
  • Records and monitors information in relevant data systems to ensure accurate transmittal and to improve referral to tailored supports.

Registered Medical Assistant Technician

Citymd -Bensonhurst -Brooklyn, NY
10.2022 - 04.2023
  • Assisting the physician with patient care and medical procedures within the Medical Assistant (MA) scope of practice, rapid strep, UA, EKG, procedure set ups, etc
  • Ensuring Department of Health (DOH) compliance of site lab and exam rooms which may include but is not limited to logbook maintenance, checking for expired medications and supplies, proper handling of specimen etc
  • Ensuring the site is fully stocked with supplies
  • Helping maintain a clean, courteous, and professional working environment
  • Providing compassionate care to our patients Assisting with training and acclimation of new hire Mas Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.

Registered Medical Assistant Technician

Park Slope Cardiology PC
05.2018 - 07.2021
  • Performed Pharmacological Nuclear stress test and Treadmill Nuclear Stress test
  • Place Heart Monitors and explained step by step instructions
  • Prioritized patient safety, satisfaction, and clinical outcomes in day-to-day activities
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Educated patients about medications, procedures and physician's instructions
  • Organized charts, documents and supplies to maintain team productivity
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
  • Followed principles of asepsis and infection control to meet patient safety guidelines
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions
  • Answered phones, scheduled appointments, greeted patients
  • Kept facility stocked with necessary supplies, equipment and instruments
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.

Certified Clinical Medical Assistant

Advanced Varicose and Vein Treatments
10.2017 - 05.2018
  • Scheduled appointments for patients via phone and in person
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Organized charts, documents and supplies to maintain team productivity
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
  • Followed principles of asepsis and infection control to meet patient safety guidelines.

Clinical/ Front Desk

Shahla S Mallick Medical PC
10.2015 - 10.2016
  • Used Practice Fusion software to process patient payments and update accounts
  • Educated patients about medications, procedures and physician's instructions
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples
  • Assisted medical care providers by aiding with routine and specialized procedures, administering medication and performing vein closures, phlebectomies.

Education

High School Honor Regents Diploma Obtained -

Clara Barton High School

Registered Medical Assistant -

American Registry of Medical Assistants
04.2021

CPR And AED Training -

Frontline Health
04.2021

Medical Office Assistant Program- Certificate Obtained With Honors -

Franklin Career Institute
10.2015

High School Diploma -

Clara Barton High School
08.2008

Skills

  • Knowledge of McKinney Vento regulations and their application to school environments
  • Bilingual skills
  • Strong skills in relationship management and project implementation
  • Strong written and oral communication skills
  • Strong facility with Excel; expertise knowledge of other Microsoft Office applications, eg, Word, Outlook, and PowerPoint
  • Ability to work collaboratively and demonstrate strong relationship-building skills
  • Deadline driven
  • Familiarity with community-based programs serving homeless youth and families and related youth development programs
  • Experience working in school-based settings, with knowledge about trauma informed strategies, nonprofit student support services, and youth development approaches
  • Ability to work effectively with school aged youth, educators, families, and communities from a wide range of cultural, social, and economic backgrounds
  • Understanding of the social-emotional needs of students in temporary housing and of trauma-informed practices
  • Oral and writing communication
  • Telephone Etiquette
  • Partnership Development
  • Fundraising strategies
  • Written and verbal communication
  • Proficient in [Software]

Timeline

COMMUNITY COORDINATER - Temp

Department Of Education (Temp-contracted)
01.2024 - Current

Registered Medical Assistant Technician

Citymd -Bensonhurst -Brooklyn, NY
10.2022 - 04.2023

Registered Medical Assistant Technician

Park Slope Cardiology PC
05.2018 - 07.2021

Certified Clinical Medical Assistant

Advanced Varicose and Vein Treatments
10.2017 - 05.2018

Clinical/ Front Desk

Shahla S Mallick Medical PC
10.2015 - 10.2016

High School Honor Regents Diploma Obtained -

Clara Barton High School

Registered Medical Assistant -

American Registry of Medical Assistants

CPR And AED Training -

Frontline Health

Medical Office Assistant Program- Certificate Obtained With Honors -

Franklin Career Institute

High School Diploma -

Clara Barton High School
Roxanna Herrera