Roxanna Lira
Verona,PA
Summary
I’m an experienced professional with a proven track record of efficiently completing tasks across diverse environments. I offer a strong work ethic, with over ten years of experience. My skills include excellent teamwork abilities, a commitment to achieving company goals, and delivering exceptional interpersonal skills. I have always been driven by a passion for continuous learning and adapting to new challenges.
Overview
12
12
years of professional experience
Work History
Account Specialist
Time-Cap Labs, Inc.
Farmingdale, NY
10.2021 - 05.2025
- Developed and maintained customer accounts by accurately recording customer information.
- Collaborated with other departments to resolve problems related to customer accounts.
- Resolved any discrepancies between vendor invoices and purchase orders quickly and efficiently.
- Received, prioritized, and responded to multiple points of customer communication.
- Greeted and assisted customers to foster positive experiences.
- Resolved account discrepancies through meticulous investigation and collaboration with the finance department.
- Coordinated with customers to ensure on-time delivery of goods.
- Created reports to track performance metrics, such as lead times, and order fulfillment rates.
- Forecasted future demand based on historical sales data, while also taking into account seasonal fluctuations.
- Performed root cause analysis when disruptions occurred in the supply chain process.
- Maintained accurate records of purchases, shipments, inventories, and returns.
- Kept an adequate supply flow to meet production needs.
- Resolved discrepancies between invoice information and purchase orders.
- Developed strategies to reduce denials and improve overall collections performance against shorted invoices for the company.
- Achieved cost savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with financials to correct discrepancies between customers' remittances and invoices received.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed tight deadlines, exceeded client expectations with attention to detail and flawless execution, and addressed key issues to management.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Vetting/Loan Processor
Acra Lending
Lake Forest, CA
07.2021 - 08.2021
- Trained to conduct and issue reports for closed and originating loans.
- Trained to review and verify borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
- Trained to evaluate commercial loans for approval.
- Trained to Uphold compliance with privacy and security requirements.
Dental Assistant
Dr. Michele Kaider
Syosset, NY
06.2021 - 07.2021
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Senior Customer Service Representative
Nationwide TFS
Jericho, NY
10.2015 - 03.2021
- De-escalating problematic customer concerns, maintaining calm, friendly demeanor.
- Documenting conversations with customers to track requests, problems and solutions.
- Evaluating customer account information to assess current issues and determine potential solutions.
- Consulting with customers to determine best methods to resolve service and billing issues.
- Reviewing account and service histories to identify trends and issues.
- Informing customers about billing procedures, processed payments and provided payment option setup assistance.
- Asking probing questions to determine service needs and accurately input information into electronic systems.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Assessed departmental operations to determine areas for customer service improvement and support.
- Worked with other managers to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
- Evaluated quality of representatives' phone calls and provided feedback to management.
- Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
- Efficiently scheduled staffs shifts using homebase
Home Improvement Contractor
Lira Painting
Westbury , NY
08.2014 - 08.2015
- Painted interior and exterior walls, selecting appropriate paints for varying conditions.
- Hung, repaired, patched, caulked and painted drywall.
- Managed inventory of materials and equipment and reordered parts to complete projects.
- Completed daily tasks to maintain strict timelines and finish projects before expected completion dates.
Intern
Risk Management international
Port Washington, NY
06.2013 - 07.2014
- Took messages and transferred to appropriate party.
- Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
- Running errands and helped order supplies for executive team members
- Greeted office visitors, provided information and directed to appropriate personnel for maximum team efficiency.
- Assisted department staff by answering phone calls and responding to emails. I also took messages or transferred to appropriate party.
- Adhered to strict security protocols to protect confidentiality of all data.
Education
High School Diploma -
Amityville Memorial High School
Amityville, NY06.2014
Skills
- Complaint resolution
- Conflict mediation
- Call center experience
- People skills
- Friendly, positive attitude
- Bilingual in English and Spanish
- Excellent multitasking abilities
- Problem-solving
- Research and analysis
- Quick learner
- Attention to detail
- Scheduling
- Data entry
- Multitasking and organization
- Billing resolutions
- Account investigations
Timeline
Account Specialist
Time-Cap Labs, Inc.
10.2021 - 05.2025
Vetting/Loan Processor
Acra Lending
07.2021 - 08.2021
Dental Assistant
Dr. Michele Kaider
06.2021 - 07.2021
Senior Customer Service Representative
Nationwide TFS
10.2015 - 03.2021
Home Improvement Contractor
Lira Painting
08.2014 - 08.2015
Intern
Risk Management international
06.2013 - 07.2014
High School Diploma -
Amityville Memorial High School
Similar Profiles
Roshni BopcheRoshni Bopche
Safety Lead at Time Cap LabsSafety Lead at Time Cap Labs
Nataly Rivas EscamillaNataly Rivas Escamilla
Compression Operator at Time Cap LabsCompression Operator at Time Cap Labs
Aldo AmaralAldo Amaral
Production Assistent at Macro Cap LabsProduction Assistent at Macro Cap Labs
Mackenzie JentgensMackenzie Jentgens
Cake Decorator at Giant EagleCake Decorator at Giant Eagle
Isabella PivirottoIsabella Pivirotto
Customer Service Cashier at Community SupermarketCustomer Service Cashier at Community Supermarket