Roxanna Martin B.Sc, OSC, CPSS, CEP
Dearborn Heights,MI
Summary
I have been employed in the field of ophthalmology for over 25 years, with 15 years experience in management of up to 30 employees. I would be an asset to any organization due to my experience, training, and strong work ethic. I am extremely dedicated and loyal. I have organized successful participation in the incentive programs (since 2009) including PQRS/EHR /E-prescribing. I am proud that we have received the maximum bonus every year they have been available. Currently writing a chapter on Cataracts for the new Slack Ophthalmic book being published in the fall of 2014. I consider myself to be a leader, a teacher, a mentor, and a caregiver. Generate revenue for each practice based on upgraded IOL's. Seasoned ophthalmic technologist who successfully combines my years of experience in the field with a genuine desire to serve patients to the best of my ability. I have lectured and conducted workshops at several major meetings over the last several years including the annual meeting of the ASCRS/JCHAPO.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
Akler Eye Center
01.2011 - Current
- Responsible for all of the day to day operations of Akler Eye Center including:
- Promoting excellent customer service
- Working in the clinic assisting the technicians
- Working in the clinic assisting the doctor with minor procedures
- LASIK Scrub
- Extensive knowledge with Immersion A-Scans and Lenstar
- Excellent conversion rate of upgraded IOL's
- Overseeing of patient flow
- Resolution of all patient and staff problems and concerns
- Continual development, implementation and maintenance of all office policies and
- Education and Training procedures
- Physician credentialing
- Contracting with Insurance companies
- Staff schedules
- Allocation of staff between two practices
- Time off requests
- Terminations, interviewing, hiring, organization of proper training, and reviews
- Social media
- Placing advertisements
- Physician relations
- Covering call when the physician is out of the office
- Public Speaking
- Month end PM financial reports for the accountant and business meetings
- Billing and collection, data entry and processing, and cash posting
- Balance out day-end with ins/patient payments
- Vendor relations and cost effectiveness
- Negotiation of pricing, Equipment repair/maintenance contracts
- Deal with all IT issues
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Organized systems for tracking patient records to improve ease of retrieval.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Built strong relationships with patients and families for optimized care satisfaction.
- Implemented new policies and educated staff on changes.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Set up educational programs for clinical staff to enhance skills and knowledge.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Successfully negotiated client contract renewals to create increased revenue.
Clinical Coordinator
Castleman Eye Center
04.2002 - 11.2010
- Responsible for all of the day to day operations of Casteman Eye Center including:
- Promoting excellent customer service
- Working in the clinic assisting the technicians
- Working in the clinic assisting the doctor with minor procedures
- LASIK Scrub
- Extensive knowledge with Immersion A-Scans and Lenstar
- Excellent conversion rate of upgraded IOL's
- Overseeing of patient flow
- Resolution of all patient and staff problems and concerns
- Continual development, implementation and maintenance of all office policies and procedures
- Physician credentialing
- Contracting with Insurance companies
- Staff schedules
- Allocation of staff between two practices
- Time off requests
- Terminations, interviewing, hiring, organization of proper training, and reviews
- Placing advertisements
- Physician relations
- Covering call when physicians were out of the office
- Business meetings
- Public Speaking
- Vendor relations and cost effectiveness
- Negotiation of pricing, Equipment repair/maintenance contracts
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Organized systems for tracking patient records to improve ease of retrieval.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Built strong relationships with patients and families for optimized care satisfaction.
- Implemented new policies and educated staff on changes.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Led physicians, nurses and healthcare teams in providing punctual, professional care delivery.
- Set up educational programs for clinical staff to enhance skills and knowledge.
- Enabled timely service reimbursements by liaising with insurance companies.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
Bachelor of Science - Medical Community Service
Detroit
2012
Skills
- Code Compliance
- Nurse Education Program Development
- Clinical Quality Improvement
- HIPAA Compliance
- Seasoned in Medical Clinical Procedures
- Medical Programs Implementation
- Report Generation
- Organizing Staff Schedules
- Appointment Reminders
- Fundraising
- Clinical Inventory Control
- Diagnostic Services Monitoring
- HIPAA
- Clinical Staff Management
- Medicare Compliance
- Human Resource Management
- Patient Education
- Patient Services Management
- Staff Development
- Electronic Medical Record Software
- Train Employees
Certification
- Ophthalmology - 25 years
Timeline
Clinical Coordinator
Akler Eye Center
01.2011 - Current
Clinical Coordinator
Castleman Eye Center
04.2002 - 11.2010
Bachelor of Science - Medical Community Service
Detroit
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