Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxanna Martinez

Houston,Texas

Summary

Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Associate

CVS Pharmacy
02.2022 - Current
  • Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
  • Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Stretching beyond assigned duties when needed for smooth business operations.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Stocked shelves with new products every week while attending customers at self-checkout and front register.
  • Managed money for customers paying their rent bills and loading their debit cards.

Customer Service Cashier

Walgreens
06.2021 - 01.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Sometimes worked the floor and stocked the shelves when needed.

Education

Associate of Arts - Business in Marketing

Lone Star College System
Spring, TX
05.2025

High School Diploma -

Aldine High School
Houston, TX
05.2022

Skills

  • Fluent in Spanish
  • Money handling abilities
  • Teamwork and Collaboration
  • Complaint Handling
  • Active Learning
  • Billing Adjustments and Refunds
  • Understanding Customer Needs
  • Customer Service
  • Problem Resolution
  • Work Prioritization

Timeline

Customer Associate

CVS Pharmacy
02.2022 - Current

Customer Service Cashier

Walgreens
06.2021 - 01.2022

Associate of Arts - Business in Marketing

Lone Star College System

High School Diploma -

Aldine High School

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Roxanna Martinez