Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxanna Martinez

Prosser

Summary

I am Bilingual in Spanish and English. I Demonstrate excellent communication, interpersonal organizational, and follow-through skills. Ability to be motivated with attention to detail and the ability to work efficiently and independently, demonstrating a passion for providing excellent customer service. Ability to learn new applications and software, procedures and processes. Ability to assimilate data from various sources. Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers. Able to prioritize and multi-task in a fast paced environment. Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected. I would love the opportunity to join your team. Thank you for reviewing my resume.

Overview

9
9
years of professional experience

Work History

Medical Office Assistant

Astria Health Center
05.2023 - 01.2025
  • Greeting patients, answering phone calls, and providing information and support.
  • Scheduling appointments, managing patient calendars, and reminding patients of appointments.
  • Maintaining and updating patient records, including medical history, insurance information, and financial records.
  • Verifying insurance eligibility, processing claims, and handling billing inquiries.
  • Performing clerical tasks, such as filing, faxing, and copying.
  • Maintaining patient confidentiality and complying with HIPAA regulations.
  • Maintaining a professional and welcoming atmosphere in the reception area.

Receptionist

Sun Terrace Assisted Living
01.2022 - 12.2022
  • Work closely with the Business Manager to assist with front office/reception duties
  • Respond to resident inquiries and provide direction/information, as needed.
  • Maintain new staff hire packets
  • Maintain resident move-in packets
  • Covid Screening for Assisted Living visitors and record logs/maintain visitor and resident in/out log
  • Facilitate trust resident trust accounts /disbursement of funds
  • Receive, sort and distribute incoming and outgoing mail
  • Answer incoming telephone calls and forward to the appropriate person
  • Take accurate and complete messages for those who are unavailable
  • Promptly greet and announce visitors in a friendly and business-like manner
  • Maintain a neat and organized reception desk and front lobby area
  • Order and stock supplies as needed
  • Perform other administrative duties as requested by the Business Manager
  • Maintain facility resident census reports, resident /staff phone lists
  • Filing and records organization

Receptionist

Pinnacle Pain Center
07.2019 - 01.2020
  • Using an EMR system to coordinate patient appointments with efficiency and accuracy.
  • Answer incoming and make outgoing phone calls.
  • Register new patients and input patient information into the EMR system, including information regarding patient history, demographics, and insurance information.
  • Prepare patient charts and paperwork for upcoming appointments, verify insurance coverage.
  • Collect patient copays, scan documents and add information to patient accounts.
  • Use company established protocol to reduce patient cancellations and improve appointment attendance.
  • Perform other routine secretarial and reception duties not otherwise mentioned

Direct Support Professional

Community Living
03.2018 - 10.2019
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.

Patient Registrar

Prosser Memorial Hospital
07.2016 - 12.2017
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
  • Collected and processed co-payments and out-of-pocket charges using Software.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Contributed to the overall success of the department by actively participating in staff meetings and sharing insights on ways to improve processes or enhance patient care experiences.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Diploma - undefined

Sunnyside High School
Sunnyside, WA
01.2007

Skills

  • Bilingual- Spanish/English
  • Self motivated
  • Very organized
  • Typing
  • Accounting
  • Computer Skills
  • Customer Service / People person
  • Cashier Customer Service
  • Administrative Experience
  • Excel /Microsoft/Outlook/Google
  • Management Experience
  • Filing
  • Cerner
  • Kronos
  • Time management
  • Medical Terminology
  • Patient scheduling software
  • Punctuality
  • Clerical- medical office experience

Timeline

Medical Office Assistant

Astria Health Center
05.2023 - 01.2025

Receptionist

Sun Terrace Assisted Living
01.2022 - 12.2022

Receptionist

Pinnacle Pain Center
07.2019 - 01.2020

Direct Support Professional

Community Living
03.2018 - 10.2019

Patient Registrar

Prosser Memorial Hospital
07.2016 - 12.2017

Diploma - undefined

Sunnyside High School

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Roxanna Martinez