Roxanna Matute
Carrollton
Summary
Dynamic Customer Service Representative with a proven track record at Gulf Coast Sales, enhancing customer satisfaction through active listening and critical thinking. Skilled in data entry and customer relations, I improved office efficiency and accuracy, while training new staff to uphold high service standards. Committed to delivering exceptional support and fostering positive client interactions.
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Gulf Coast Sales
08.2017 - Current
- Managed daily office operations, ensuring efficient workflow and communication among departments.
- Organized and maintained office supplies inventory, improving accessibility and reducing costs.
- Coordinated scheduling for team meetings, optimizing time management for all staff members.
- Assisted in preparing sales reports, enhancing accuracy and supporting decision-making processes.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and system usage.
- Managed customer accounts, ensuring timely updates and accurate information entry.
Education
High School Diploma -
R.L Turner High School
Carrollton, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Gulf Coast Sales
08.2017 - Current
High School Diploma -
R.L Turner High School