Roxanna Mendez
Chicago,IL
Summary
Dynamic and engaging professional with proven expertise in customer service and POS systems, honed at Starbucks and Panera Bread. Excelled in creating personalized experiences, boosting sales through exceptional service and up-selling. Adept at fostering team collaboration and enhancing hospitality service, demonstrating outstanding multitasking abilities and a flexible schedule to meet business needs.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Chicago, IL
09.2021 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Recommended products based on solid understanding of individual customer needs and preferences.
Crew Member
Panera Bread
Oak Lawn, IL
05.2021 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Benito Juarez Community Academy
Chicago, IL06.2022
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Safe Food Handling
- Excellent memory
- POS Systems
- Hospitality service expertise
- Performance Improvement
- Up-selling
- Excellent math skills
- Flexible Schedule
- Available Weekends
- Beverage Preparation
- Safe Food Handling Practices
- Menu Memorization
- Reliable and Dependable
- Hospitality and Professionalism
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Barista
Starbucks
09.2021 - 05.2024
Crew Member
Panera Bread
05.2021 - 08.2021
High School Diploma -
Benito Juarez Community Academy