Roxanna Michelle Garcia
Houston,Texas
Summary
Results-oriented Warehouse Worker with over one year in pick/pack fulfillment and distribution. Experienced in organizing shipments and loading trucks for efficient delivery. Skilled in cash handling and customer service, with 12 years of experience. Dedicated Elementary School Teacher with over seven years of experience creating engaging lesson plans and fostering a collaborative learning environment.
Overview
18
18
years of professional experience
Work History
Receptionist/ Administrator
Geokinetics
Houston, Tx
03.2013 - Current
- Answered multiple phone lines, transferred calls to appropriate departments. Checked in and out visitors, took pictures and created badges. Calling host to escort them. Set up meetings and booked conference rooms.
Warehouse Clerk/ Order Specialist
Igloo
Katy, Texas
12.2009 - 11.2012
- Selected products for specific routes according to pick sheets.Processed customs duties and fees to expedite release of international shipments.
- Unloaded, picked, staged and loaded products for shipping.
- Operated shipping system efficiently and accurately.
- Resolved service issues by coordinating and processing returns efficiently.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Executed selection procedures established by the company.
- Worked at a rapid pace to meet tight deadlines.
- Verified and recorded the count and condition of cargo received.
- Collaborated with floor managers to optimize merchandise placement.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Teacher
YMCA
Houston, Texas
01.2009 - 01.2010
- Developed interesting course plans to meet academic, intellectual and social needs of students.
- Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
- Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
- Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
- Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.
- Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.
- Designed lesson plans focused on age and level-appropriate material.
Office Manager
Long Point Used Cars
Houston, Texas
02.2008 - 01.2009
- Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
- Led sales calls with team members to establish sales and customer retention goals.
- Hired and trained all sales staff for new store location.
- Monitored customer preferences to determine focus of sales efforts.
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
- Wrote sales slips and sales contracts.
- Shared product knowledge with customers while making personal recommendations.
- Maintained friendly and professional customer interactions.
- Trained in negotiations and time management.
- Recommended and helped customers select merchandise based on their needs.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education
High School Diploma - High School
Cleveland High School
Reseda, California01-2003
Child Development
Pierce College
Woodland Hills, CASkills
- Schedule management
- Microsoft Office
- Spreadsheet development
- Customer service expert
- Cash handling accuracy
- Cash handling expert
- Financial services experience
- Inventory control familiarity
- Problem resolution
- Sharp problem solver
- Strong organizational skills
- Conflict resolution expertise
- Self-starter
- Deadline-oriented
- Energetic work attitude
- Courteous demeanor
- Excellent reading comprehension
- Active listening skills
- Teaching and counseling
- Parent collaboration
- Motivating students
- Interactive teaching/learning
- Excellent classroom management
- Special needs experience
- Top sales performer
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/ Administrator
Geokinetics
03.2013 - Current
Warehouse Clerk/ Order Specialist
Igloo
12.2009 - 11.2012
Teacher
YMCA
01.2009 - 01.2010
Office Manager
Long Point Used Cars
02.2008 - 01.2009
Child Development
Pierce College
High School Diploma - High School
Cleveland High School