Roxanna Motino
Columbus,OH
Summary
Dynamic customer service professional with extensive experience at Forward Air, adept at enhancing service delivery and optimizing response times. Bilingual in English and Spanish, I excel in problem-solving and communication, consistently achieving high customer satisfaction through tailored solutions and efficient order processing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Forward Air
03.2021 - Current
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Led initiatives to optimize response times, contributing to improved operational efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Sales Representative
UniVista Insurance
01.2020 - 06.2020
- Assisted clients in understanding policy options and coverage details for informed decision-making.
- Managed customer inquiries and provided tailored insurance solutions to meet client needs.
- Processed policy applications and renewals efficiently, ensuring compliance with company standards.
Retail Sales Associate
Ross Dress for Less
09.2019 - 01.2020
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Collaborated with team members to meet daily sales goals and improve service delivery.
Retail Sales Associate
Miami Seaquarium News
05.2019 - 09.2019
- Processed customer transactions accurately and efficiently at point-of-sale terminals.
- Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FLBachelor of Science - Medical Technology
Columbus State Community College
Columbus, Ohio, OH05-2028
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Order processing
- Verbal and written communication
- Adaptability and flexibility
- Bilingual in English and Spanish
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Forklift certified
- Certified in banking arrangements
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Forward Air
03.2021 - Current
Customer Sales Representative
UniVista Insurance
01.2020 - 06.2020
Retail Sales Associate
Ross Dress for Less
09.2019 - 01.2020
Retail Sales Associate
Miami Seaquarium News
05.2019 - 09.2019
High School Diploma -
Miami Jackson Senior High School
Bachelor of Science - Medical Technology
Columbus State Community College