Summary
Overview
Work History
Education
Skills
Timeline
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Roxanna Navarro

El Paso,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Medicare Specialist

Maximus
El Paso, TX
09.2023 - Current
  • Responded to member questions regarding plan benefits and provisions.
  • Maintained comprehensive records pertaining to each customer's case history including all communications between the customer and the organization relating to their claim status or benefit levels available under their plan.
  • Analyzed data from various sources to identify trends related to Medicare coverage.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Monitored updates from CMS regarding changes that affect patients' access to care covered by their plan.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.

Customer Service Representative

HGS - Hinduja Global Solutions
El Paso, TX
05.2023 - 08.2023
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Updated databases with new and modified customer data.
  • Oversaw warranty counseling process to manage expense controls.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Mentored junior team members and managed employee relationships.
  • Excelled in exceeding daily credit card application goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

High School Diploma -

J.M. HANKS HIGH SCHOOL
El Paso, TX
05-2006

Skills

  • CMS Guidelines
  • Networking and Relationship Building
  • Negotiation Tactics
  • Regulatory Compliance Understanding
  • Analytical Reasoning
  • Conflict Resolution Techniques

Timeline

Medicare Specialist

Maximus
09.2023 - Current

Customer Service Representative

HGS - Hinduja Global Solutions
05.2023 - 08.2023

High School Diploma -

J.M. HANKS HIGH SCHOOL

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Roxanna Navarro