ROXANNA PEREZ

Energetic, highly motivated, results-oriented individual with a solid record of accomplishments emphasizing public service & administration skills, leadership, problem solving, and organizational skills resulting in an integrated system of creative, timely and practical experiences providing excellent communication and customer service. Fluent in Spanish (both verbal and written).

HR professional prepared to contribute to organizational success through effective human resources management. Proven track record in managing recruitment, employee relations, and compliance. Known for fostering team collaboration and delivering reliable results while adapting to changing needs.

Processed pre-hire, new hire, change of status and termination documents, 

Responsible for benefit enrollments and acting liaison for all carriers, prepared COBRA notices for termed employees, processed monthly insurance reminders, input employee information into the database to ensure that all information was accurate and proper benefit distribution, Audited new hire packets for completeness, Prepared offer and welcome (new hire) letters, Processed employee separation notices and related documentation. Distributed final check and term packets, Notified appropriate departments of employee terminations to ensure company property was collected and termination of other company provided services were terminated, Data Entry in HRIS/Payroll system, Assisted with semi-monthly time cards for payroll processing, Applied Paid Time off to time cards accordingly, Monitor employees were taking their required breaks and lunches, Assisted with the recruiting process for Commercial and Personal Lines Agents, Posted jobs on Indeed and reviewed resumes, Scheduled interviews, Assisted the payroll and Accounting dept in creating pay plans, Assisted the payroll dept. with employee garnishments and payroll direct deposits., Adhered to processes and timelines for processing new hire, termination and other routine transactions, Completed the basic information required in responding to unemployment claims, Responded to appropriate requests for verification of employment including requests for earnings information, Responded to inquiries regarding policies, procedures, and programs, Writing and Issuing written notices to employees, Created inter office memos, verified Producer Licenses were maintained up to date, Assigned insurance appointments via Sircon, Maintained company files, Responsible for setting up the 401K and processed the end of year compliance, Responsible of keeping track of annual state hourly increases for LA County and LA Unincorporated areas, Assisted management with their property management by writing out Lease Agreements and ensuring required insurance coverage by tenants and collecting certificates of insurance, Assisted management with required building repairs by contacting contractors for repairs., Assisted and supervised a group of adults with severe/profound developmental disabilities., Assigned duties and responsibilities for training purposes through the established sheltered workshops., Making sure that everyone performed duties as assigned and monitored that orders were fully completed and ready to ship., Recorded day to day time cards and job descriptions., Prepared quarterly follow up evaluations to ensure participant ability for continued training., Processed commercial insurance endorsements, Requested insurance quotes from various commercial carriers, Processed certificates of insurance, Assisted with the finance of insured's., Processed Insurance verifications, Answered phone calls, Greeted and screened all visitors and applicants, performed initial screening and placement designations, Assure that only authorized persons enter the facility with the required badge., Responsible for printing timecard labels and distributing timecards to all departments., Answered heavy phones, filing, and assisted with weekly reports., Dispatching correspondence, scheduled appointments, vehicle photography, scanning DOC Star programs and providing insurance quotes using Win FSC.