ROXANNA PIEDRA
Orlando
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
9
9
years of professional experience
Work History
Registered Nurse
Orlando Health Winnie Palmer
08.2024 - Current
- Educated patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Assessed patients and updated care team as needed with changes or declines of patient status.
- Cared for Med-surg to Progressive Care patients
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Nursing Assistant
Orlando Health Winnie Palmer
05.2022 - 08.2024
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Collected bloodwork and obtained vitals for registered nurses assigned to the patient.
Medical Assistant
Orlando Health
05.2021 - 05.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Advent Health Medical Group
01.2021 - 05.2021
- Managed efficient patient intakes, collecting histories, documenting vital signs, and updating charts.
- Assisted clinicians with in-office procedures such as circumcisions and ECGs.
- Supported clinical staff by answering phones, updating patient data, and preparing orders to restock needles, vaccines, disinfecting products, gloves etc.
- Kept equipment ready for safe patient use through scheduled cleaning and sterilization.
Licensed Insurance Service Representative
Patrick S. Gray Insurance Agency Inc
05.2016 - 01.2021
- Protect customer and agency information with strict use of established security procedures.
- Complete tasks and follow up with policy holders.
- Answer customer questions about policies and procedures with friendly and knowledgeable approach.
- Recapture customer loyalty with expertise in de-escalating conflicts and building personalized solutions.
- Manage social media pages (Facebook, Google, Instagram).
Education
Bachelor of Science - Nursing
University of Central Florida
Orlando, FL08-2025
Associate of Science - Nursing
Seminole State College
Apopka, FL08-2024
Associates of the Arts - undefined
Valencia College
Orlando, Florida08.2021
Clinical Medical Assistant - undefined
Valencia College
Orlando, Florida12.2020
Skills
- Bilingual
- Patient flow management
- Vital signs documentation
- Procedure assistance
- Time management
- Strong written & Oral communication
- Ability to Multitask
Certifications
- BLS
- ACLS
- Telemetry
- Progressive Care
LANGUAGES
Spanish
English
Timeline
Registered Nurse
Orlando Health Winnie Palmer
08.2024 - Current
Nursing Assistant
Orlando Health Winnie Palmer
05.2022 - 08.2024
Medical Assistant
Orlando Health
05.2021 - 05.2022
Medical Assistant
Advent Health Medical Group
01.2021 - 05.2021
Licensed Insurance Service Representative
Patrick S. Gray Insurance Agency Inc
05.2016 - 01.2021
Associates of the Arts - undefined
Valencia College
Clinical Medical Assistant - undefined
Valencia College
Bachelor of Science - Nursing
University of Central Florida
Associate of Science - Nursing
Seminole State College
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