Roxanna Serrano
Tampa,FL
Summary
Hardworking and enthusiastic. Manager, Server, Prep Cook, and Receptionist trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Prep Cook
Bamboozle Cafe Channelside
03.2023 - Current
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
- Store food in designated containers and storage areas to prevent spoilage
- Portion and wrap food, or place it directly on plates for service to customers
- Take the temperature of food and storage areas, such as refrigerators and freezers
- Prepare a variety of foods, such as meats, soups, rolls, Bahi- Mis, and specialty drinks
- Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets
- Package take-out foods or serve food to customers
- Stock cupboards and refrigerators
- Wash, peel, and cut various foods, such as vegetables and meats, to prepare for cooking or serving
- Carry food supplies, equipment, and utensils to and from storage and work areas
- Distribute food to the waiters and waitresses to serve to the customers
- Cut, slice, or cook meat, poultry, and seafood to prepare for cooking
- Remove trash and clean kitchen garbage containers
- Receive and store food supplies, equipment and utensils in refrigerators, cupboards, and other storage areas
- Weigh and measure ingredients
- Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items
- Assist cooks and kitchen sta with various tasks as needed, and provide cooks with needed items
- Scrape leftovers from dishes into garbage containers
- Load dishes, glasses, and tableware into dishwashing machines
- Make special dressings and sauces as condiments for Vietnamese Rolls
- Place ingredients on Vietnamese Rolls as requested by the customers
- Sweep and mop work station areas
- Stir and prep Pho soups
- Prepare and serve a variety of beverages, such as Matacha, Vietnamese co ee, and fresh waters
- Hanks Catfish and Bbq, 8546 N Dale Malbry — Fast Food Employee
Server
Rick's On The River
03.2022 - 06.2022
- Place food servings on plates or trays according to orders or instructions
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets or allergies
- Examine trays to ensure that they contain required items
- Load trays with accessories, such as eating utensils, napkins, or condiments
- Take food orders and relay orders to kitchens or serving counters so they can be filled
- Monitor food preparation or serving techniques to ensure that proper procedures are followed
- Remove trays and stack dishes for return to the kitchen after meals are finished
- Carry food, silverware,or linen on trays or use carts to carry trays
- Record amounts and types of special food items served to customers
- Stock service stations with items, such as ice, napkins, or straws
- Prepare food items, such as sandwiches, salads, soups, or beverages
- Determine where customers would like to eat their meals and help them get situated
- Total checks, present them to customers, and accept payment for services.
Bartender
Red Star Rock
08.2021 - 11.2021
- Place food servings on plates or trays according to orders or instructions
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets or allergies
- Examine trays to ensure that they contain required items.
- Load trays with accessories, such as eating utensils, napkins, or condiments
- Take food orders and relay orders to kitchens or serving counters so they can be filled
- Monitor food preparation or serving techniques to ensure that proper procedures are followed
- Remove trays and stack dishes for return to the kitchen after meals are finished
- Carry food, silverware,or linen on trays or use carts to carry trays
- Record amounts and types of special food items served to customers
- Stock service stations with items, such as ice, napkins, or straws
- Prepare food items, such as sandwiches, salads, soups, or beverages
- Determine where customers would like to eat their meals and help them get situated
- Total checks, present them to customers, and accept payment for services
Drive-Thru Cashier
Hank's Catfish And BBQ
11.2019 - 03.2020
- Clean glasses, utensils, and bar equipment
- Collect money for drinks served
- Balance cash receipts
- Check identification of customers to verify age requirements for purchase of alcohol
- Clean bars, work areas, and tables
- Attempt to limit problems and liability related to customers’ excessive drinking by takings steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated customers
- Take beverage orders from serving staff or directly from patrons
- Serve wine, and bottled or draft beer
- Plan, organize, and control the operations of a cocktail lounge or bar
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, and straws
- Serve snacks or food items to customers seated at the bar
- Mix ingredients such as liquor, soda, water, sugar, and bitters, to prepare cocktail drinks
- Slice fruit and herbs for garnishing cocktail drinks
- Ask customers who become loud and obnoxious to leave, or physically remove them
- Arrange bottles and glasses to make attractive displays
- Create drink specials
Server
Rick's On The River
03.2019 - 03.2020
- Performing for people or dealing directly with the public
- This includes serving customers in restaurants and stores, and receiving clients or guests
- Observing, receiving, and otherwise obtaining information from all relevant sources
- Providing information to supervisors, co-workers, and subordinates by telephone or in person
- Using computers and computer systems (including hardware and software) to program, enter data, and process information
- Identify the weaknesses of the restaurant and develop motivation, assistants, or extra training to teach and instruct others
- Monitoring and assisting with information on materials, helping to assist with events if needed such as getting ice, refills, and bringing out food to customers
- Developing specific goals and plans to prioritize, organize, and accomplish your work
- Getting members of a group to work together to accomplish tasks
- Assessing the value, importance, and quality of situations or people
- Developing constructive and cooperative working relationships with others, and maintaining them over time
- HAndling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
- Encouraging and building mutual trust, respect, and cooperation among team members
- Entering, transcribing, recording, storing, and maintaining information in written or electronic form
- Using hands and arms in handling, installing, positioning, and moving materials and manipulating things
- Analyzing information and evaluating results to choose the best solution can solve problems
- Inspecting equipment to identify the cause of errors, defects, or problems and calling technical support to get the situation resolved
- Convincing others to buy merchandise/goods or otherwise change their minds or actions
- Performing physical activities that require considerable use of your arms and legs and moving your whole body; such as lifting, balancing, walking, scooping, and handling materials
- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers or customers
- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, and standards, such as having to deny non-service dogs including but not limited to emotional support animals
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
- Duties also include Server Duties that are shown under most current employment at Ricks on the River.
Education
High School Diploma -
Nocona High School
Nocona, TX06.2012
Skills
- Bilingual in Spanish
- Team Player
- Attention to Detail
- Reliable
- Customer Satisfaction
- Communication
- Leadership
- Budgeting
- Honest
- Time Management
- Staff Training
- Health & Safety Guidelines
- Fast Learner
- Business Owner
- Experience
Certification
ServSafe Certification
Timeline
Prep Cook
Bamboozle Cafe Channelside
03.2023 - Current
Server
Rick's On The River
03.2022 - 06.2022
Bartender
Red Star Rock
08.2021 - 11.2021
Drive-Thru Cashier
Hank's Catfish And BBQ
11.2019 - 03.2020
Server
Rick's On The River
03.2019 - 03.2020
High School Diploma -
Nocona High School
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