Hi, I’m
ROXANNA SERRANO
Clinton ,NC
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
7
years of professional experience
Work History
DUOS
Member Service Specialist
04.2025 - 08.2025
Job overview
- Facilitated onboarding processes for new members, providing guidance on services and account features.
- Resolved member concerns through effective communication, enhancing overall satisfaction and loyalty.
- Collaborated with team to streamline service protocols, improving response times for member requests.
Valor IT
Team Manager
03.2024 - 12.2024
Job overview
- Enhancing team productivity by implementing efficient task delegation and time management strategies while evaluating employee performance and coaching employees. Developing a high-performing team by providing ongoing training and fostering a positive work environment.
Valor IT
Customer Service Representative
07.2023 - 03.2024
Job overview
- Accessing customers’ account information and providing status updates for the customers’ benefits, ensuring customers’ information is up to date, and assisting customers in applying for all other benefits they may qualify for.
Southeastern Building Products
Sales Associate/Customer Service Representative
03.2022 - 06.2023
Job overview
- Engaged with customers to assist the customer with their needs for renovations and remodels for their homes and properties. Provided customers with the best products and kept them informed of deals and monthly sells, resulting in finalized sells and satisfied customers.
Clinton ABC
Sales Associate/Customer Service Representative
07.2018 - 01.2020
Job overview
- Engaged with customers to assist the customer with their needs, while maintaining store products stocked and up to date. Provided customers with the best products and kept them informed of deals and monthly sells, resulting in finalized sells and satisfied customers.
Education
Sampson Community CollegeClinton, NC
No Degree from Medical Administration
07.2025
Sampson Community College
from Business Administration
01.2022
Skills
- Strategic issue analysis
- Attentive listening skills
- Interpersonal Communication
- Organized
- Time Management
- Microsoft Word
- Proficient in bilingual communication
- Customer service excellence
- Empathetic communication
- Customer engagement
- Strong verbal communication
- Relationship building
LANGUAGES
English
Spanish
Hobbies and Interests
Helping to resolve issues/conflicts.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Member Service Specialist
DUOS
04.2025 - 08.2025
Team Manager
Valor IT
03.2024 - 12.2024
Customer Service Representative
Valor IT
07.2023 - 03.2024
Sales Associate/Customer Service Representative
Southeastern Building Products
03.2022 - 06.2023
Sales Associate/Customer Service Representative
Clinton ABC
07.2018 - 01.2020
Sampson Community College
from Business Administration
Sampson Community College
No Degree from Medical Administration
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