Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roxanna Tovar

Houston,TX

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

City Balloons
Spring, Texas
07.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Promoted available products and services to customers during service, account management and order calls.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Developed strong customer relationships to encourage repeat business.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Service Representative

Blessed Nutrición
Houston
03.2019 - 07.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Informed customers about healthily habits providing a list of health products.

Education

GED -

Thomas Jefferson High School
Dallas, TX
05-2010

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Multitasking and organization
  • Multi-task management
  • Shipping procedures
  • Customer relations
  • Relationship building
  • Creative problem solving
  • Punctuality and reliability
  • Active listening
  • Customer satisfaction measurement
  • Adaptability and flexibility
  • Problem resolution
  • Product sales
  • Call center experience
  • Paperwork processing
  • Product education
  • Customer consulting
  • Call center procedures
  • Store maintenance
  • Tracking complaints
  • Critical thinking

Languages

English
Native/ Bilingual

Timeline

Customer Service Representative

City Balloons
07.2021 - Current

Customer Service Representative

Blessed Nutrición
03.2019 - 07.2020

GED -

Thomas Jefferson High School
Roxanna Tovar