Roxanna Williams
USAMM
killeen,TX
7
years of professional experience
Results-driven Assistant Production Manager with proven expertise in quality control, defect identification, and process improvement, enhancing operational efficiency and driving customer satisfaction.
Work History
Assistant Production Manager
3 Years 5 Months- Assisted with inventory levels and maintained material availability for production.
- Monitored quality control processes, ensuring compliance with industry standards.
- Implemented process improvements that enhanced operational efficiency and product consistency.
- Trained new team members on production procedures, safety protocols, and equipment use.
- Led daily team meetings to review goals, performance metrics, and operational priorities.
- Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
- Successfully managed production activities to achieve on-time shipment of orders.
- Led quality control initiatives to reduce downtime and boost profits.
Delivery Driver
1 Year 3 Months- Navigated delivery routes efficiently to ensure timely order fulfillment.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Enhanced route optimization through effective use of GPS navigation systems.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Customer Service Representative
2 Years 1 Month- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma
Skills
Quality control
Visual assessment
Product evaluation
Product inspection
Process improvement
Quality audits
Quality assurance
Quality oversight
Timeline
Assistant Production Manager
USAMM
08.2022 - 01.2026Read More
Delivery Driver
Door Dash
04.2021 - 07.2022Read More
Customer Service Representative
Blackboard
03.2019 - 04.2021Read More
Chickasha High School
High School Diploma
Read More