Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxanna Wise

Anchorage

Summary

Dynamic manager with a proven track record at Bass Pro Shops Outdoor World, excelling in customer satisfaction and operational efficiency. Skilled in employee training and performance management, I successfully developed strategies that enhanced loyalty and resolved conflicts, fostering a collaborative team environment. Adept at data analysis, I drive continuous improvement initiatives. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.

Overview

21
21
years of professional experience

Work History

Manager

Bass Pro Shops Outdoor World
Anchorage
09.2019 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Conducted performance reviews for team members.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.

Sales Associate

Bed Bath & Beyond
Anchorage
02.2014 - 09.2019
  • Provided accurate information about products, prices and services.
  • Processed credit card transactions quickly and securely.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Attended weekly team meetings to review performance goals and objectives.
  • Demonstrated product features and benefits for customers' needs.
  • Conducted inventories on a regular basis to track stock levels.
  • Organized stockroom shelves according to size, color or style.
  • Processed transactions using a point-of-sale system.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Built and maintained relationships with peers and upper management to drive team success.

Accounts Payable Clerk

Cook Inlet Tribal Council
Anchorage
06.2004 - 03.2010
  • Received and recorded cash, checks and transfers.
  • Reconciled or entered report discrepancies found in financial records.
  • Handled bi-weekly payroll services for company employees.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Matched orders with invoices and recorded required information.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Collaborated with team members to manage workload and meet deadlines.

Education

GED -

Meshik High School
Port Heiden, AK
07-1993

Skills

  • Customer satisfaction
  • Employee training
  • Performance management
  • Regulatory compliance
  • Data analysis
  • Payroll administration
  • Team building
  • Recruiting and interviewing
  • Coaching and mentoring
  • Operational efficiency
  • Conflict resolution
  • Workforce management
  • Process improvement
  • Customer feedback

Timeline

Manager

Bass Pro Shops Outdoor World
09.2019 - Current

Sales Associate

Bed Bath & Beyond
02.2014 - 09.2019

Accounts Payable Clerk

Cook Inlet Tribal Council
06.2004 - 03.2010

GED -

Meshik High School

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