Roxanne Acevedo
Porter
Summary
Manage the lifecycle of a customer order which includes responding to internal and external requests, project management, and timely communication with internal and external stakeholders Authorized to work in the US for any employer
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
26
26
years of professional experience
Work History
Account Manager
Berlin Packaging, LLC
10.2014 - Current
- Focused on customer thrill to build and maintain relationships with existing and new clients. Utilize industry knowledge to create packaging strategies that will be effective and efficient to the customer's bottom line while still increasing the branch's sales and margin dollars. Serve as the lead for the customer service team; responsible for training, process improvement, and high-level problem solving.
- Grow and maintain existing book of business with swift and result oriented attention to client needs
- Ensure all ISO Certification standards are met for all projects from start to finish
- Manage project timelines, communicate any delays or deviations from set schedule
- Analyze supply chain to ensure product sources and logistics lanes are the most competitive
- Provide purchasing solutions to new customers to help improve their bottom line by combining like materials for a larger buy
- Create bids for all logistics to ensure the best rate, and savings are being captured on all orders for both internal and external customers
- Ability to multitask in a fast-paced environment successfully
- Provide exceptional customer service to all accounts
- Process customer orders, act as liaison between both internal and external customers
- Review, Track and manage all internal activities from project start to finish
- Serve as project manager for new customer launches; coordinate with supply chain and sales to ensure products are delivered on time and within specification
- Maintain and update sales records and customer information within CRM tool
- Partner with sales to develop pricing and send customer quotes; ensure accurate pricing
- Partner with sales, supply chain and/or global team to source product; communicate with suppliers to submit orders, check pricing, item availability, and shipping.
- Coordinate with internal stakeholders including sales, supply chain, warehouse and corporate groups to service the customer and deliver branch metrics
Advertising Operations Retail Supervisor
Hearst Media Services Houston Chronicle Publishing Co
02.2013 - 10.2014
- Account management for Local and National accounts totaling $20 million in revenue
- Maintain quality service by establishing and enforcing organization standards and supporting inter-company departments and clients
- Maintain documentation for auditing purposes for contract vs. actual order entry
- Coach, counsel and train employees; develop personal growth opportunities for employees
- Provide quantitative data for monthly order entry, monthly revenue and profit & loss
- Attend sales division meetings to troubleshoot issues and manage division expectations from retail team.
- Maintain & process payroll
Advertising Operations Account Manager
Hearst Media Services Houston Chronicle Publishing Co
01.2011 - 02.2013
- Responsible for the production of job from concept to completion for the Advertising Sales Division of both digital and print online advertisements
- Schedule and reserve space for YAHOO & Chron.com digital ad campaigns.
- Retention of house accounts for Sales Division
- Maintain and look up inventory for digital campaigns for both Yahoo and Chron.com to ensure impressions are available for advertisers.
- Create Facebook, Four Square, & Twitter advertisements for customers.
- Maintain a GOOGLE calendar for all Rich Media booked for Chron.com
- Manage local major accounts such as HEB, Mattress Firm, Papa Johns, Houston Texans for all fulfillment in every vertical of their advertising campaigns
- Research and create maps and reports for targeted areas depending on what client is requesting such as Demographics for specific areas.
- Create sales reports for accounting to track billing of all local major accounts
- Assist management in the quality control area to ensure all projects are being produced in a timely manner.
Print Strategist
Hearst Media Services Houston Chronicle Publishing Co
11.2006 - 01.2011
- Responsible for production of projects from concept to completion
- Submit RFE for sales division for commercial printed work both offset & digital
- Create Flash reports to summarize cost of printing for client
- Process creative files for clients
- Work with artists to create art layouts provided by clients
- Schedule photo shoots for clients
- Upload and download client files such as PDF, Tiff and EPS files
- Work with clients directly as their main contact while producing job
- Turn in Distribution order forms for Account Executives
- Request database from Internal/External Vendors, saturation lists, specific criteria based lists for clients.
- Work with packaging and distribution department to complete insert production
- Schedule and coordinate direct mail campaigns from concept to completion working closely with database and mail house facilities
- Maintain USPS paperwork such as 3602's & 8125's
- Create bids for AE's from print vendors
- Create billing memos to bill clients for job upon completion
- Shipping and receiving of product after completion
- Delegate work in department and minimize overtime
- Process department payroll
Print Projects Coordinator
CoreStaff
03.2000 - 11.2006
- Create customer orders for clients provided by Chronicle Sales Representative
- Create Flash reports to summarize cost of printing for client
- Send PDF files to in-house art department (American Color Graphics) or outside printers
- Upload and download client files such as PDF, Tiff and EPS files
- Maintain and type bids from outside printers for Chronicle representatives
- Gather direct mail lists for client from Houston Chronicle database in order to mail pieces for client
Circulation Operations Administrative Assistant
CoreStaff
05.1999 - 03.2006
- Maintain direct mailing lists for the Advertising Food Team & grocery stores
- Maintain inventory, billing, programming, and exchanging of communication devices
- Maintain insurance, contracts, W-4's, payroll, warehouse utilities & subscriber calls for Retail Circulation districts.
- Support Operations management Director, travel logs, meetings scheduling
- Appointment setting, organizing meetings, scheduling travel, data entry, creating excel spreadsheets, charts, graphs for Circulation home delivery and single copy draws, and answering phones.
- Maintain payroll for contractors 3-28 employees at any given time
Education
Bachelor of Arts - Communications
University of Houston
Houston, TX12.2005
Diploma - undefined
St Pius X High School
Houston, TX05.1998
Skills
- CRM Software
- Quality Assurance
- Supply Chain Experience (9 years)
- Sourcing (9 years)
- Operations Management
- Computer Networking
- Logistics Management (8 years)
- Salesforce
- Marketing
- Order Entry
- Account Management
Timeline
Account Manager
Berlin Packaging, LLC
10.2014 - Current
Advertising Operations Retail Supervisor
Hearst Media Services Houston Chronicle Publishing Co
02.2013 - 10.2014
Advertising Operations Account Manager
Hearst Media Services Houston Chronicle Publishing Co
01.2011 - 02.2013
Print Strategist
Hearst Media Services Houston Chronicle Publishing Co
11.2006 - 01.2011
Print Projects Coordinator
CoreStaff
03.2000 - 11.2006
Circulation Operations Administrative Assistant
CoreStaff
05.1999 - 03.2006
Bachelor of Arts - Communications
University of Houston
Diploma - undefined
St Pius X High School
Similar Profiles
Paul WilliamsPaul Williams
Senior Associate Accountant at Berlin Packaging LLCSenior Associate Accountant at Berlin Packaging LLC
Stéphanie CLAIRStéphanie CLAIR
Responsable de site et Logistique at Berlin Packaging FranceResponsable de site et Logistique at Berlin Packaging France
Fernando MurilloFernando Murillo
Forklift Operator at Berlin PackagingForklift Operator at Berlin Packaging
Mary SalinasMary Salinas
Customer Service Team Lead at Darden Restaurants IncCustomer Service Team Lead at Darden Restaurants Inc
Aaron MorganAaron Morgan
Operations Supervisor at Fedex FreightOperations Supervisor at Fedex Freight