Roxanne Acuna
Boise,ID
Summary
Since working at St. Alphonsus I have gained valuable knowledge working with different types of people and helped continue a safe working environment within a team. I have gained experience in customer service, I have created a career that I wish to continue in customer service helping patients but also helping my colleagues.
Overview
10
10
years of professional experience
Work History
Lead Patient Service Representative
SAINT ALPHONSUS MEDICAL GROUP
10.2022 - Current
- Increased revenue by accurately collecting copayments at the time of service, reducing outstanding balances owed by patients.
- Improved communication between departments by serving as a liaison between patients, healthcare providers, and administrative staff.
- Assisted with special projects as assigned by supervisors or management, demonstrating versatility within the role of Lead Patient Service Representative.
- Facilitated the successful onboarding of new healthcare providers by coordinating orientations, trainings, and necessary credentialing processes.
- Conducted insurance verifications and pre-authorizations to expedite patient care and reduce billing errors.
- Ensured compliance with organizational policies and procedures through thorough monitoring of daily operations at the front desk area.
Patient Service Representative
Lake Hazel Family Medicine
04.2022 - Current
- Responsibilities include helping patients check into the clinic and making sure they are seen by a doctor
- Assist patients when referrals are needed for patients to consult a specialist
- Call patients and assist with making appointments and confirming appointments.
Patient Service Representative
St. Alphonsus
01.2016 - Current
- Responsibilities include helping patients check into the clinic and making sure they are seen by a doctor
- Assist patients when referrals are needed for patients to consult a specialist
- Call patients and assist with making appointments and confirming appointments.
Patient Service Representative
Float Pool
03.2021 - 04.2022
- Responsibilities include traveling to the different clinics who are understaffed and are needing help
- Assisting patients with checking into the clinics and making sure they are seen by a doctor
- Help close down the different offices at the end of the day
- Assist in training new float pool employees.
Lead Environmental Services Tech.
10.2019 - 03.2021
- Second in command of the Environmental Services team evening shift
- Responsibilities include taking in requests from other departments when an urgent cleaning matter arised
- Speaking with the supervisors of the daily tasks that were completed during the shift
- Delegating tasks to members of the team and making sure the tasks are completed in a timely manner.
Environmental Service Tech.
01.2016 - 10.2019
- Strong Communication and listening skills are beneficial for hospital Environmental service techs, as a large aspect of the job calls for abiding by strict hygiene standards and policies
- Good eyesight is a must, as vision is vital for reading instructions on cleaning
- An Environmental service tech maintains the overall cleanliness and sanitation of the healthcare facility in which we work
- We also perform a range of cleaning tasks, from mopping and floor buffering to room sanitizing and waste disposal.
Cashier
Gordmans
10.2015 - 12.2015
- Cashier ,open and close store , and restock.
Housekeeper
Marriott Hotel
08.2014 - 05.2015
- Typical responsibilities include vacuuming, dusting ,laundry ,mopping, and changing linen.
Education
GED -
CWI
Boise, ID01.2017
State Certified - Phlebotomy
Boise, ID01.2017
National Certificate - Phlebotomy
Boise, ID01.2017
High School Diploma -
Bellflower High
Bellflower, CA01.2006
Skills
- In the use of Microsoft office suit: word, excel, access, and email programs
- Multitasking and Organization
- Team Collaboration
- Team Leadership
Timeline
Lead Patient Service Representative
SAINT ALPHONSUS MEDICAL GROUP
10.2022 - Current
Patient Service Representative
Lake Hazel Family Medicine
04.2022 - Current
Patient Service Representative
Float Pool
03.2021 - 04.2022
Lead Environmental Services Tech.
10.2019 - 03.2021
Patient Service Representative
St. Alphonsus
01.2016 - Current
Environmental Service Tech.
01.2016 - 10.2019
Cashier
Gordmans
10.2015 - 12.2015
Housekeeper
Marriott Hotel
08.2014 - 05.2015
GED -
CWI
State Certified - Phlebotomy
National Certificate - Phlebotomy
High School Diploma -
Bellflower High
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