Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roxanne Alesi

Huntley,IL

Summary

Experienced professional with a strong background in administrative and management roles, notably at UnionOne. Demonstrates exceptional proficiency in Microsoft Office along with a talent for effective communication and conflict resolution. Achieved significant improvements in benefits administration and enrollment processes, showcasing a blend of analytical skills and customer relations expertise. Prepared to offer excellent communication, planning, and relationship-building abilities. Well-qualified Benefits Administrator adept at managing union member enrollments. Good grasp of documentation requirements, recordkeeping standards and compliance guidelines. Prepared to offer excellent communication, planning, and relationship-building abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Benefits Administrator

UnionOne
Lake Barrington, IL
11.2019 - 12.2024
  • Answer, make, and direct phone calls
  • Provide general support to members via phone, email text and mail
  • High volume of data entry of sensitive/confidential information on a daily basis
  • Maintain in-depth knowledge of current policy booklets and be able to answer member inquiries accordingly
  • Organize and schedule member follow-up communications
  • Manage email inboxes and faxes, responding or distributing information accordingly
  • Perform regular billing audits, manage communication with members regarding their billing and work status
  • Facilitate and improve the onboarding and enrollment processes over the phone
  • Educate and enroll members in benefits coverage, ensuring they understand their options and the enrollment process
  • Serve as support for Benefit Advisors during periods of high call volume, educating and enrolling members in coverage

Assistant Community Manager/Administrative Assistant

FirstService Residential
Huntley, IL
06.2019 - 08.2019
  • Assist walk-in owners/residents on a daily basis
  • Monitor and answer emails that are in the general email boxes of email association
  • Answer phones and log calls into a Connect program
  • Generate letters, notices and supporting documents, email and mail to owners
  • Create and send mass email notices to all owners
  • Log, track and send approval/disapprovals for Architectural Modification request
  • Create, assign and track work orders
  • Create violation letters
  • Clubhouse reservations including scheduling clubhouse attendants for the events
  • Track and update vendors certificate of insurance

Assistant Property Manager

Hispanic Housing Development Corp.
Woodstock, IL
07.2016 - 06.2019
  • Maintain ongoing resident relations throughout occupant’s tenancy
  • Processes recertifications to include setting up interview, performs rent calculations, prepares leases
  • Carries out rent collection program and follow-up procedures for delinquent rent and evictions
  • Assists in supervising office staff, maintenance staff, and contract workers
  • Maintain maintenance program to include reports, work orders, time sheets, schedules, appointments to communicate effectively with Maintenance Supervisor
  • Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention

Administrative Assistant

Dean Foods
Huntley, IL
01.2016 - 06.2016
  • Order entry for distributor’s milk orders to include extreme accuracy
  • Route all milk orders on a daily basis to include ensuring all loads are correct and within weight standards
  • Post all routes in accounting system daily to include receiving proof of delivery to ensure payment
  • Coding transactions from the fueling system and making adjustments in system
  • Answering multi-line phone system, filing, copying, preparing documents

Education

Some College (No Degree) - Business Administration

Elgin Community College
Elgin, IL

Skills

  • Proficient in Microsoft Office
  • Proficient in ACT! Database Systems
  • Benefits administration expertise
  • Enrollment coordination
  • Policy interpretation proficiency
  • Time management proficiency
  • Effective communication
  • Conflict resolution techniques
  • Strong analytical skills
  • Customer Relations
  • Efficient Call Handling Skills
  • Thorough Attention to Detail

Certification

  • Life and Health Insurance License

Timeline

Benefits Administrator

UnionOne
11.2019 - 12.2024

Assistant Community Manager/Administrative Assistant

FirstService Residential
06.2019 - 08.2019

Assistant Property Manager

Hispanic Housing Development Corp.
07.2016 - 06.2019

Administrative Assistant

Dean Foods
01.2016 - 06.2016

Some College (No Degree) - Business Administration

Elgin Community College

Similar Profiles

CREATE PROFILE
Roxanne Alesi