Summary
Overview
Work History
Education
Skills
Timeline
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Roxanne Barnes

Sanger

Summary

Accomplished Assistant Manager with a proven track record at Loves Travel Stop, enhancing customer satisfaction and streamlining operations. Expert in staff training and development, coupled with exceptional decision-making abilities, led to significant improvements in team performance and service quality. Skilled in money handling and fostering a positive work environment, consistently exceeding performance expectations.

Overview

18
18
years of professional experience

Work History

Assistant Manager

Loves Travel Stop
10.2018 - Current
  • Led training initiatives, enhancing employee skills and confidence.
  • Established open lines of communication with team for feedback and suggestions.
  • Developed contingency plans with team to address potential disruptions.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Assistant Manager

QuikTrip
05.2007 - 04.2018
  • Established open lines of communication with team for feedback and suggestions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed contingency plans with team to address potential disruptions.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Education

Ryan High School
Denton, TX
05.2004

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff management
  • Workload management
  • Employee performance evaluations

Timeline

Assistant Manager

Loves Travel Stop
10.2018 - Current

Assistant Manager

QuikTrip
05.2007 - 04.2018

Ryan High School

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Roxanne Barnes