Roxanne Benge
Rancho Cordova,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proven track record with over 20 years of successful experience in many aspects of the Contract Furniture industry including, Sales, Design and Project Management. I have an expansive knowledge of Furniture with an emphasis on K-12 and Panel Systems. Recognized consistently for performance excellence and contributions to success in Contract Furniture industry.
- Highly motivated Client Relationship Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
- Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Elevance Health
Rancho Cordova , CA
06.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Client Relationship Manager and Project Specialist
Hertz Furniture
Sacramento, CA
03.2012 - 09.2021
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Managed projects from procurement to commission.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Territory Manager - Market Development
Contract Associates
Sacramento, CA
05.2008 - 03.2012
- Visited customer sites to deliver sales presentations and demonstrate products or services.
- Increased sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Developed and delivered engaging sales presentations to convey product benefits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and implemented sales strategies to increase profits.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built strong client rapport to establish diversified network of connections.
Outside Sales Manufacturer Representative
KI Furniture
Sacramento, CA
04.2006 - 04.2008
- Established new accounts through cold calling and personal visits to potential customers.
- Created strategic brand building events to promote current product portfolio.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated products and specific features at customer locations and special events.
- Built strong client rapport to establish diversified network of connections.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Attended trade shows and conferences regularly to increase brand visibility.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Education
Associate of Arts - Interior Design
Bauder College
Sacramento, CA06.1976
Skills
- Excellent Communication
- Multitasking Abilities
- Furniture Design Software Software Proficiency ie: AutoCad, OI, 2020, Cap Specifier
- Problem-Solving
- Critical Thinking
- Project scope understanding
Timeline
Customer Service Representative
Elevance Health
06.2022 - Current
Client Relationship Manager and Project Specialist
Hertz Furniture
03.2012 - 09.2021
Territory Manager - Market Development
Contract Associates
05.2008 - 03.2012
Outside Sales Manufacturer Representative
KI Furniture
04.2006 - 04.2008
Associate of Arts - Interior Design
Bauder College
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