Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxanne Broecker

Grand Island

Summary

Experienced with patient scheduling, administrative support, and office management in chiropractic setting. Utilizes strong organizational skills and effective communication to enhance office efficiency. Track record of fostering welcoming and professional environment for patients and staff.

Overview

28
28
years of professional experience

Work History

Chiropractic Office Assistant

Felt Chiropractic
04.2018 - Current

Conducted therapy sessions using electrical stimulation and ultrasound techniques.

Maintained accurate patient charts to document treatment progress.

Stocked patient rooms with essential supplies to support patient care.

Front Desk Scheduler

Clermont Radiology
11.2015 - 06.2016
  • Streamlined patient appointment scheduling, resulting in improved operational efficiency.
  • Managed front desk operations to ensure seamless patient flow.
  • Communicated appointment details and changes directly to patients for clarity.
  • Maintained accurate records of scheduled appointments and cancellations to enhance accountability.

Chiropractic Assistant

Felt Chiropractic
05.2014 - 10.2015
  • Rejoined company with same pay expectations as initial tenure, received lower compensation. Conducted therapy sessions using electrical stimulation and ultrasound techniques. Maintained accurate patient charts to document treatment progress effectively. Stocked patient rooms with supplies to enhance quality of care.

Physical Therapy Tech

Tower Home Care
06.2013 - 05.2014
  • Managed filing of patient records to ensure accuracy and accessibility.
  • Assisted home health care therapists with administrative tasks as needed.
  • Facilitated efficient record-keeping processes to support clinical operations.

Chiropractic Assistant

Felt Chiropractic
09.2003 - 06.2013

Conducted therapy sessions utilizing electrical stimulation and ultrasound techniques.

Maintained accurate patient charts to document treatment progress.

Stocked patient rooms with necessary supplies for enhanced care.

Medical Receptionist

Clermont Medical Center
03.1998 - 09.2003
  • Checked in and out patients to ensure seamless office operations.
  • Confirmed appointments, optimizing scheduling efficiency.
  • Collected payments promptly, maintaining financial accuracy.
  • Handled phone inquiries to provide timely information.

Education

High School Diploma -

Maynard Evans High School
Orlando, Florida
06.1985

CNA course - undefined

Southern Technical Institute
Tavares, Florida

Skills

  • HIPAA compliance and regulations
  • Office administration
  • Patient scheduling and registration
  • Insurance verification and authorizations
  • Appointment management and coordination
  • Chiropractic terminology
  • Problem-solving and critical thinking
  • Attention to detail
  • Multitasking and organization
  • Cleaning and sanitizing procedures
  • Patient care and flow management
  • Computer skills and EMR software proficiency
  • Team leadership and collaboration
  • Phone and email etiquette
  • Payment reconciliation and co-pay collection
  • Flexible scheduling
  • Managing patient records and confidentiality
  • Specimen collection techniques
  • Front desk management and reception duties
  • Patient demographics management
  • Workload management strategies
  • Medical procedures knowledge
  • Customer service excellence
  • Time management skills
  • Active listening and effective communication
  • Multitasking

Timeline

Chiropractic Office Assistant

Felt Chiropractic
04.2018 - Current

Front Desk Scheduler

Clermont Radiology
11.2015 - 06.2016

Chiropractic Assistant

Felt Chiropractic
05.2014 - 10.2015

Physical Therapy Tech

Tower Home Care
06.2013 - 05.2014

Chiropractic Assistant

Felt Chiropractic
09.2003 - 06.2013

Medical Receptionist

Clermont Medical Center
03.1998 - 09.2003

CNA course - undefined

Southern Technical Institute

High School Diploma -

Maynard Evans High School