Roxanne Broten
Janesville,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
23
23
years of professional experience
Work History
Customer Service Representative/Warehouse Associate
Cherry Tree
Beloit, WI
12.2010 - 01.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Opening mail and putting all new orders into the System
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Cherry Tree supplies items for any woodworking projects.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Live Ops Agent Services, LLC
Janesville, WI
03.2000 - 11.2010
- Customer Service Rep., taking Inbound calls using an automatic dialer, with scripting on each call.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Upselling of additional products
- I worked on many programs, such as Humana, Pro Flowers, AAA Road side Service, The Price is Right, and many more.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Stoughton Senior High School
06.1976
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Appointment Scheduling
- Data Entry
- Complaint Resolution
- Information Security
- Scheduling
- Microsoft Outlook
- Documentation
- Complaint Handling
- Active Listening
- Typing Proficiency
- CRM Software
- Customer Service
- Computer Proficiency
- Order Fulfillment
- 10-Key
Timeline
Customer Service Representative/Warehouse Associate
Cherry Tree
12.2010 - 01.2023
Customer Service Representative
Live Ops Agent Services, LLC
03.2000 - 11.2010
Stoughton Senior High School
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