Roxanne Bruton
Jamaica
Summary
Adept at fostering team collaboration and enhancing operational efficiency, my tenure at LASERSHIP showcased my ability to elevate customer satisfaction and streamline processes. With a blend of exceptional communication skills and critical thinking, I consistently led teams to exceed performance goals while maintaining a positive, adaptable work environment.
Overview
6
6
years of professional experience
Work History
Assistant Director
YMCA Of Glen Cove
10.2021 - Current
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Established team priorities, maintained schedules and monitored performance.
Supervisor of Operations
LASERSHIP
09.2018 - 04.2020
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
BUSSINESS/CONTRACT LAW -
INTERBERO COLLEGE
05-2012
NURSING ASSISTANCE - Nursing
QUENNSBORO COMMUNITY COLLEGE
Queens, NY09-2008
High School Diploma -
ANDREW JACCKSON
Queens, NY06-1996
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Assistant Director
YMCA Of Glen Cove
10.2021 - Current
Supervisor of Operations
LASERSHIP
09.2018 - 04.2020
BUSSINESS/CONTRACT LAW -
INTERBERO COLLEGE
NURSING ASSISTANCE - Nursing
QUENNSBORO COMMUNITY COLLEGE
High School Diploma -
ANDREW JACCKSON
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