Roxanne Caballero
San Antonio,TX
Summary
Seeking a position in the Administrative area in order to use all the knowledge that I have learned over the years that has made me a well-rounded individual. Goal-oriented manager with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Sales Manager (Self-Employed)
Self-employed
07.2020 - Current
- Interact with customers and selling items to them online and in person
- Uploading pictures online with descriptions and prices on websites
- Figuring out prices for my items and comparing them to other websites to get the right amount in order to see them
- Handling of money, negotiating with customers and printing of labels in order to ship packages
- Making the right size package and boxing of items to sell, send to the postal offices
- Making sure all the right procedure's were done right
- Making sure my customers got their orders in time
ESL Teacher (Remote)
Vipkid
12.2017 - 04.2020
- Teaching ESL to kids from 4 years old, including adults online through the VipKid platform (1,460 hours), teach 30-minute lessons to clients and helping them master the language of English as a second language, answer any questions they might have about the lesson, offer extra input and practices for the lesson
- Current with lesson plans and with certifications of teaching different levels of teachings for classes online
- Assessed student progress through regular evaluations, providing tailored feedback to facilitate growth.
- Collaborated with parents to support student learning objectives and address individual needs effectively.
- Implemented interactive teaching methods to improve student participation and retention of language concepts.
- Developed engaging lesson plans to enhance English language acquisition for diverse learners.
- Facilitated real-time feedback sessions promoting student progress and confidence.
- Designed engaging lesson plans tailored to diverse student needs.
Server/Trainer/Event Promoter
Luciano
08.2009 - 08.2017
- Help bring in/ accommodate people to the restaurant
- Explain to customers about our entrees and specials
- Learn about our dishes and the ingredients of plates and wines that they pair with
- Able to communicate and handle certain situations with our guests if a need arises
- Sell and upsell of items
- Handling cash, Aloha software for restaurant, opening and closing of the restaurant, set up and tear down for events, handling of food, at times hosting for the restaurant
- Trainer for new hires
- Answering of phones and making reservations and explaining our accommodations,
- TABC Certification
Book Editing, Personal Assistant
Mary Kay
11.2014 - 08.2015
- Proofreading, formatting styles and pages, inserting photos, book editing as a personal assistant to one of Mary Kay’s National Sales Director
- Helped suggestions for different sentence structures
Sales Associate
AT&T Wireless
09.2007 - 03.2008
- Learned various programs, equipment, plans, and various phones that would benefit everyone
- Dealt with customers whether it be in showing them different phone plans and services, or taking care of their customer service issues
- Looking up and fixing customer accounts and learning new programs for different functions in dealing with customers and their phone plans and leaving them content
Reader/Scorer/Administrative Assistant
Randstad for Harcourt Assessment (Pearson)
09.2005 - 01.2007
- Qualified, graded and scored nationwide assessment tests in reading and writing for various grade levels
- Administrative assistant for the math department
- Worked on art editing, worked one on one with the math department team and figured out the changes that would be made to questions in tests
- Make corrections to word and artwork in tests for members in team, relay corrections to art department via email and telephone for editing
- Have the editions ready for team members and have to relay it to them within the time required, always on top of working on art/word edition questions for members on team and make sure all editions remained correct
- Use of excel, spreadsheets, word
Substitute Teacher
United Independent School District (K-12)
08.2001 - 01.2002
- Followed lesson plans from teachers and would teach or show students what needed to be done for the time assigned
- Helped students in answering questions they had from the lesson plans in various subjects,
- Show students examples to their questions on the board or from their papers,
- Make sure there was order and discipline kept in the classroom,
- Took care of the wellbeing of the students while in the classroom
English Tutor
Laredo Community College
01.1996 - 05.1999
- Assisted college students with English essays and questions in class, individual lessons with students that needed help in English grammar and writing, assisted students that needed lessons with English as a second language, did one on one help with a special needs student with help in their English class homework
Education
Bachelor of Arts - Political Science
The University of Texas At San Antonio
San Antonio, TX12.2004
MBA -
Southern New Hampshire University
New Hampshire, OH01.2019
Skills
- Creative, goal-oriented, attention to detail, quick-learner, determined, professional, executes duties effectively, experience in fast-paced environments, independent contractor experience, problem solving & decision making, maintaining confidentiality of all data, experience in data entry
- Bilingual in English/Spanish, well-rounded, professional, experience in speaking and communicating to people (verbal/ writing communication skills), outgoing, people-person, independent worker & team member, empathetic, advocate, knowledge of healthcare industry, 14 years of customer service, strong telephone/ computer etiquette, able to adapt well, ability to multitask
- Knowledge of Microsoft Word, Excel, Office, PowerPoint, Internet, Windows2010/XP, familiar with Quickbooks, email applications, keyboarding skills (45-55wpm) & other computer programs, familiar with CRM tools, familiar with business-based chat applications, social media experience, access to high-speed internet
- Selected Who’s Who 1993-95, Dean’s List (‘95-’97, ‘99-2000), received a Scholarship of Art for Laredo Community College and also received a Scholarship from the Kiwanis Club in TX
- Clerk at the mayor’s race (Hahn vs Villaraigosa), May 2005 in Los Angeles, CA, Volunteer and donated personalized artworks for charities like Karma (San Antonio-based charity for children in need)
- Goals and performance
- Verbal and written communication
- Motivational skills
Accomplishments
I was appreciated at work for any single reason, for example being proactive in solving problems and helping out without being asked.
I was appreciated for being able to communicate effectively to students from China that I was teaching.
I was appreciated for being thorough with my sales and going through all the steps needed to satisfy the customer.
Certification
TABC Training from 2009-17
Languages
Spanish
Professional Working
Interests
I'm an artist and a musician as well, which is the reason that my creativity is always going and provides me with different skillsets that aren't necessarily in other individuals that haven't tried using their creativity to solve problems
- Crafting and DIY Projects
- Drawing and Painting
- Interior Design
- I have a passion for photography and editing photos
- I like to perform with my music
- Music
- Dance
- Fashion
Timeline
Sales Manager (Self-Employed)
Self-employed
07.2020 - Current
ESL Teacher (Remote)
Vipkid
12.2017 - 04.2020
Book Editing, Personal Assistant
Mary Kay
11.2014 - 08.2015
Server/Trainer/Event Promoter
Luciano
08.2009 - 08.2017
Sales Associate
AT&T Wireless
09.2007 - 03.2008
Reader/Scorer/Administrative Assistant
Randstad for Harcourt Assessment (Pearson)
09.2005 - 01.2007
Substitute Teacher
United Independent School District (K-12)
08.2001 - 01.2002
English Tutor
Laredo Community College
01.1996 - 05.1999
Bachelor of Arts - Political Science
The University of Texas At San Antonio
MBA -
Southern New Hampshire University
Best of Show with my artwork piece, got a scholarship from the Kiwanis Club, Who's Who inducted
I won Best of Show between all Seniors in High School with my art piece and was given a scholarship for College.
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