Roxanne Chavez
Valencia,CA
Summary
To secure a position within an organization where my talents and abilities will enlarge productivity and continually evolve. Proficient at possessing excellent self-control and level head in difficult situations. Manages security risks with ease and uses sound judgment to quickly resolve problematic situations. Well rounded skill set in building rapport with students and families while my previous roles have strengthened my capabilities in organization and time management, including a keen attention to detail and accuracy. Gained management experience through working numerous department of mental health facilities in LA County supervising small teams.
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Triage Program Manager
Sycamores
11.2024 - Current
- Serve as Sycamores point of contact with all crisis call centers (i.e., 988, 911, Fire Depts, and DMH's ACCESS Central Dispatch)
- Collaborate with dispatch centers, local police, ACCESS, Fire Depts, hospitals and various other community stakeholders
- Dispatch Cares teams (two Peer Support Staff) for in-person evaluation
- Provide support and consultation during crisis calls (i.e., contact consumer in 'crisis' and give them ETA of Cares team, track the location of the consumer in 'crisis' until the Care team is in-person, etc.)
- Verify consumer information obtained from referral
- Oversees the adherence of Cares policies and procedures
- Keep agency leadership informed of Cares issues and concerns
- Oversee the assignment of follow up care including standard and extended follow up care to ensure the consumer is appropriately linked to services following a crisis
- Ensure staff follow through on data collection and monitor reports from the Research Team for areas of improvement i.e., time for in person response, outcome of the call, number of calls, times and frequency of calls, geographical location of calls, length of evaluation
- Provide the final disposition of the crisis outreach services to be accumulated in the monthly report to the City of West Hollywood
- Monitor the use of agency vehicles and will communicate out any maintenance / repairs that may be needed to the Assistant Vice President of Facilities
- Train and evaluate mobile crisis outreach team staff on operation workflows of the Care program (i.e., data collection, use of agency vehicle, etc.
- )
- Collaborate with Care leadership and HR re: any employee performance issue, and/or employee related issues with staff.Meet with Care leadership weekly to update/inform on program
- Identify staff's training needs
- Collaborate with community partners
- Attend agency meetings and trainings as required
- Perform other duties as assigned
Recovery Counselor
STARS Behavioral Health Group
09.2024 - Current
- Treatment team member who is responsible for providing direct care to meet the physical and psychosocial needs of the clients through direct and indirect physical and verbal interaction
- Ensure that all safety regulations are followed, and the facilities are maintained in a safe and clean manner
Security Guard
Pacifica Hospital Of The Valley
12.2023 - Current
- Patrolled hospital to promote security and deter crime
- Monitor main lobby for visiting and command presence
- Provided police services such as escorts, security patrol and response to emergency calls
- Established and maintained effective working relationships with faculty and general public to provide optimal service and protection
Community Wellness Specialist
Sycamores
12.2021 - 11.2024
- Establish safety plans with consumers and families
- Support consumers and family with community resources
- Identify case management needs and provide a plan for care
- Participate in IEP's
- Ensure that clinical documentation meets QM standards
Safety & Security Monitor
Telecare Corporation
03.2022 - 08.2024
- Company Overview: Crisis residential treatment facility specializing in adult mental health
- Crisis residential treatment facility specializing in adult mental health where security is responsible for the welcoming of new residents and day to day safety and security monitoring of the program
- Assist program staff in providing direct and indirect services to members served
- Crisis residential treatment facility specializing in adult mental health
Security Officer
Allied Universal (formally G4S)
12.2020 - 03.2022
- Patrolled hospital to promote security and deter crime
- Monitor main lobby for visiting and command presence
- Provided police services such as escorts, security patrol and response to emergency calls
- Established and maintained effective working relationships with faculty and general public to provide optimal service and protection
Security Officer, County Services Bureau
Los Angeles County Sheriff's Department
10.2011 - 12.2021
- Company Overview: Department of Mental Health Facility
- Training officer for new employees to help prepare them for the challenges that reside in adult mental health
- Create a treatment environment within the Department of Mental Health Facility that is secure
- Monitored and authorized entrance and departure of visitors
- Write detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Protect facility and property guests by regularly circulating premises
- Reported suspicious activities and persons to law enforcement
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Established and maintained effective working relationships with staff and general public to provide optimal service and protection
- Supervise small team of 7 security officers in everyday operations
- Department of Mental Health Facility
Security Officer, Community College Bureau
Los Angeles County Sheriff's Department
09.2005 - 10.2011
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to numerous emergencies weekly
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Established and maintained effective working relationships with faculty and general public to provide optimal service and protection
Security Assistant, Transit Services Bureau
Los Angeles County Sheriff's Department
10.2004 - 09.2005
- Secured premises and personnel by patrolling property as well as Red & Gold lines for Transit Services Bureau
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Updated shift logs and produced daily reports to document security activities and specific incidents
- Interacted assertively but non-confrontationally with all levels of personnel and general public
- Checked identification of all persons entering and exiting transit system to eliminate unauthorized visitors
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Responded quickly to emergency situations to assess and deflect issues
Campus Aide
Sylmar High School
09.2003 - 10.2004
- Protected school grounds and property guests by regularly circulating premises
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Monitored and authorized entrance and departure of visitors
Youth Counselor
Children Are Our Future
03.2003 - 10.2004
- Supervised individuals in small group atmosphere to cultivate safety, independence and structure
- Provided guidance and advice to help cultivate self-esteem and community involvement
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening
- Monitored youth behavior and offered guidance and support for positive change
- Encouraged children to talk issues out with each other and without anger, which eased tense situations
- Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
Youth Counselor
Hathaway Children and Family Services
10.2002 - 01.2003
- Provided guidance and advice to help cultivate self-esteem and community involvement
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening
- Monitored youth behavior and offered guidance and support for positive change
- Encouraged children to talk issues out with each other and without anger, which eased tense situations
- Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
Crew Supervisor, Interim Position
Sylmar Graffiti Busters
09.2002 - 10.2002
- Transported court referred individuals around the City of Sylmar and supervised them in the removal of graffiti to satisfy community service requirement
- Reported back to management to receive day-to-day tasks and responsibilities
- Settled crew member disputes by addressing problems quickly and providing successful mediation
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
Instructional Assistant/ LCD Coordinator
Opportunities for Learning
06.2002 - 09.2002
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Provided support during classes, group lessons and classroom activities
- Supported instructor with test administration, curriculum development and assignment grading
Cadet Consultant
Los Angeles Mission College
03.2002 - 06.2002
- Assist in the training of new employees and work closely with the deputies to develop a campus watch program
Residential Group Worker
Rancho San Antonio
08.2001 - 03.2002
- Provided guidance and advice to help cultivate self-esteem and community involvement
- Detailed program operations and participant activities with comprehensive recordkeeping
- Managed quality assurance of site kitchen and kitchen crew
- Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
Police Cadet
Los Angeles Mission College
08.1999 - 08.2001
- Patrolled campus to promote security and deter crime
- Provided police services such as escorts, security patrol and response to emergency calls
- Established and maintained effective working relationships with faculty and general public to provide optimal service and protection
Education
Masters of Science Degree - Clinical Psychology, Forensic Psychology
Capella University
Minneapolis, MN09.2020
Bachelors of Science Degree - Criminal Justice, Forensic Science
American InterContinental University
Schaumburg, IL05.2017
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Team leadership and direction
- Team leadership
- Decision-making
Certification
- CPR Certification
- Driver's License, 05/31/29
- BSIS Guard Card, 11/30/26
- CPI Certification, 06/30/26
- BLS Certification, 09/30/25
Assessments
- Work style: Reliability, Proficient, 09/01/21
- HR: Compensation & benefits, Proficient, 10/01/21
- Management & leadership skills: Planning & execution, Proficient, 10/01/23
- Protecting patient privacy, Proficient, 10/01/21
- Customer focus & orientation, Proficient, 10/01/21
- Supervisory skills: Motivating & assessing employees, Proficient, 06/01/21
- Case management & social work, Proficient, 09/01/21
- Workplace safety, Proficient, 12/01/20
- Verbal communication, Proficient, 10/01/23
- Attention to detail, Proficient, 09/01/21
- Written communication, Proficient, 10/01/23
Timeline
Triage Program Manager
Sycamores
11.2024 - Current
Recovery Counselor
STARS Behavioral Health Group
09.2024 - Current
Security Guard
Pacifica Hospital Of The Valley
12.2023 - Current
Safety & Security Monitor
Telecare Corporation
03.2022 - 08.2024
Community Wellness Specialist
Sycamores
12.2021 - 11.2024
Security Officer
Allied Universal (formally G4S)
12.2020 - 03.2022
Security Officer, County Services Bureau
Los Angeles County Sheriff's Department
10.2011 - 12.2021
Security Officer, Community College Bureau
Los Angeles County Sheriff's Department
09.2005 - 10.2011
Security Assistant, Transit Services Bureau
Los Angeles County Sheriff's Department
10.2004 - 09.2005
Campus Aide
Sylmar High School
09.2003 - 10.2004
Youth Counselor
Children Are Our Future
03.2003 - 10.2004
Youth Counselor
Hathaway Children and Family Services
10.2002 - 01.2003
Crew Supervisor, Interim Position
Sylmar Graffiti Busters
09.2002 - 10.2002
Instructional Assistant/ LCD Coordinator
Opportunities for Learning
06.2002 - 09.2002
Cadet Consultant
Los Angeles Mission College
03.2002 - 06.2002
Residential Group Worker
Rancho San Antonio
08.2001 - 03.2002
Police Cadet
Los Angeles Mission College
08.1999 - 08.2001
Bachelors of Science Degree - Criminal Justice, Forensic Science
American InterContinental University
Masters of Science Degree - Clinical Psychology, Forensic Psychology
Capella University
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