Roxanne Collins
Food & Beverage Management
Clearwater,FL
Summary
Fully Familiar in recommending, developing, and implementing effective restaurant plans for making it enjoyable for guests and providing unmatched quality Service. Attentive to client complaints and resolving their issues promptly and efficiently, thus making sure they leave with a wonderful and satisfactory experience. Educated in health code regulations and enforcing them on entire venue, and providing staff with necessary and required guidance to ensure a safe and hygienic food venture environment.
Overview
31
31
years of professional experience
Work History
Kitchen Manager/ Acupuncture Detox Specialist
Addiction Treatment Services
10.2022 - 11.2023
- Developed and implemented new menu items based on market trends and customer preferences
- Maintained inventory levels by conducting regular audits, minimizing waste while ensuring availability of ingredients
- Oversaw daily kitchen operations, ensuring efficient workflow and adherence to food safety standards
- Conducted regular meetings with the culinary team to discuss menu updates, address concerns, and foster a collaborative work environment
- Oversaw daily kitchen operations, ensuring efficient workflow and adherence to food safety standards
- Created schedules for kitchen staff to optimize productivity while maintaining labor cost targets
Professional Residential Cleaner
Roxannes Cleaning Company
03.2023 - 08.2023
- Performed thorough cleaning of commercial and residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
- Utilized industry-specific cleaning equipment and products to ensure high-quality results and customer satisfaction
- Managed a rotating schedule of clients, ensuring timely completion of all assigned tasks
- Implemented efficient cleaning techniques to maximize productivity while maintaining attention to detail
- Maintained inventory of cleaning supplies and promptly restocked as needed
F&B Management/ Banquet Event Supervisor
Little River Casino Resort
03.2007 - 04.2022
- Responsible for the overseeing of 230+ employees
- 300 seat buffet restaurant, 88 seat elegantly casual style restaurant, 70 seat deli, 6 bars beverage floor, and multiple level Banquet Management for Banquets set for 750 + guests
- Experience working closely with our Marketing Department and Conference sales staff
- Selling Managing Banquet functions, Experience creating, evaluating and coordinating banquet event orders and itineraries
- Working experience designing banquet layouts and banquet presentation
- Writing policies and procedures
- Event planning/ Conference sales
- Writing standard operating procedures
- Project management
- Scheduling
- Micros System
- Interviewing/ Hiring/ Counseling F&B staff
- Financial accountability/ P&L training
- Menu construction/food analysis
- Develop, create and implement training modules
- Ability to handle extreme volumes of business on a daily basis
- Ordering
- Inventory
- Training
Banquet Captain/ Server/ Lead Server/ Hostess/ Bartender
Hotel Frankfort/ Brookside Inn
12.1992 - 12.2006
- Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
- Cultivated a positive work environment through effective communication, teamwork, and recognition programs
- Served as a liaison between front-of-house staff and management team to address any operational issues or concerns
- Spearheaded efforts to improve table turnover rate during peak hours through efficient seating arrangements
- Closely monitored inventory levels for bar supplies, anticipating needs based on historical data analysis
- Maintained a clean and organized work area, adhering to health and safety regulations at all times
- Implemented a feedback system to gather customer opinions and suggestions, resulting in improved service quality
Skills
- Banquet Experience
- Culinary Experience
- Menu Planning
- Profit & Loss
- Kitchen Management Experience
- Catering
- Food Safety
- Restaurant Management
- Labor Cost Analysis
- Strategic Planning
- POS
- Management
- Supervising Experience
- Food Production
- Cooking
- Inventory Control
- Leadership
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Professional Residential Cleaner
Roxannes Cleaning Company
03.2023 - 08.2023
Kitchen Manager/ Acupuncture Detox Specialist
Addiction Treatment Services
10.2022 - 11.2023
F&B Management/ Banquet Event Supervisor
Little River Casino Resort
03.2007 - 04.2022
Banquet Captain/ Server/ Lead Server/ Hostess/ Bartender
Hotel Frankfort/ Brookside Inn
12.1992 - 12.2006
Similar Profiles
Michael HallMichael Hall
Recovery Navigator at Addiction Treatment ServicesRecovery Navigator at Addiction Treatment Services
Ledia AndersonLedia Anderson
Lead Peer Counselor at Compassionate Addiction, Treatment Services (CATS)Lead Peer Counselor at Compassionate Addiction, Treatment Services (CATS)
Orly Barrera-PeraltaOrly Barrera-Peralta
Mental Health Technician at Inova Comprehension Addiction Treatment ServicesMental Health Technician at Inova Comprehension Addiction Treatment Services
Kelvin R. FosterKelvin R. Foster
Sr. Director, Engineering – POS at PDI Technologies | Petroleum & Convenience DivisionSr. Director, Engineering – POS at PDI Technologies | Petroleum & Convenience Division
Marvis CoutureMarvis Couture
Bakery Assistant at Hy-VeeBakery Assistant at Hy-Vee