Roxanne Cooper
Maineville,OH
Summary
Compassionate addiction counselor skilled in personalized treatment planning, crisis intervention, and group therapy facilitation. Committed to fostering collaborative environments and enhancing client outcomes through effective communication and empathy.
Overview
1
1
year of professional experience
Work History
Addiction Counselor
Brightview Health
Cincinnati, Ohio
02.2025 - Current
- Developed personalized treatment plans based on client assessments and needs.
- Conducted group therapy sessions to foster peer support and shared experiences.
- Provided crisis intervention and support during critical moments for clients in distress.
- Monitored client progress and documented changes in treatment plans regularly.
- Collaborated with healthcare professionals to coordinate comprehensive care for clients.
- Maintained accurate records of client interactions and treatment outcomes.
- Participated in weekly team meetings to discuss client progress and coordinate interdisciplinary care plans.
Patient Service Representative
BrightView
Cincinnati, Ohio
02.2025 - 09.2025
- Managed patient check-in and check-out processes efficiently.
- Assisted patients with scheduling appointments and answering inquiries.
- Communicated effectively with medical staff to coordinate patient care.
- Handled insurance verification and addressed billing questions promptly.
- Provided empathetic support to patients during their visits and treatments.
- Managed incoming calls promptly in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Maintained a clean and organized reception area.
Education
Chemical Dependency Counselor Assistant - Addiction Counseling
Impact
Cincinnati, OH08-2025
High School Diploma -
Loveland High School
Loveland, OH05-2002
Skills
- Client assessment
- Treatment planning
- Crisis intervention
- Group therapy facilitation
- Group facilitation
- Relapse prevention
- Clinical interventions
- Substance abuse education
- Patient support
- Data management
- Team collaboration
- Problem-solving abilities
- Self motivation
- Assessment skills
Timeline
Addiction Counselor
Brightview Health
02.2025 - Current
Patient Service Representative
BrightView
02.2025 - 09.2025
Chemical Dependency Counselor Assistant - Addiction Counseling
Impact
High School Diploma -
Loveland High School