ROXANNE CORDERO
San Antonio,TX
Summary
Highly motivated and results-driven professional with extensive experience in providing top-level administrative support and coordinating successful events. Proven expertise in planning, managing budgets, and schedules to ensure seamless execution. Strong analytical and problem-solving skills with a track record of delivering exceptional customer experiences. Adept at fostering positive relationships with clients and stakeholders to drive business growth. Possessing excellent communication, organization, and multitasking abilities to excel in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Promotions Analyst
NatureSweet
08.2017 - 07.2023
- Managed and processed over 40 promotional contracts daily, resulting in a 10% increase in trade strategy effectiveness and trend analysis accuracy.
- Utilized multiple data sources and gathered information, leading to the identification of three new business opportunities.
- Supported Sales Managers by analyzing customer, variety, and product promotional performance, contributing to customer satisfaction ratings.
- Investigated and resolved billing inquiries and discrepancies both internally and externally, maintaining a 95% accuracy rate in billing records.
- Tracked and compiled statistical information into reports, meeting rigorous timetables and ensuring timely decision-making by management.
Account Management Specialist
NatureSweet
10.2016 - 08.2017
- Successfully managed inventory against actual sales vs. forecast sales, reducing product waste by 20%.
- Established powerful partnerships with customers, resulting in a 20% increase in repeat purchases and fostering customer loyalty.
- Streamlined excess inventory and achieved 100% departmental pallet compliance, improving warehouse efficiency and reducing shipping errors by 15%.
- Collaborated with Marketing to introduce new products, providing samples to customers.
- Coordinated with internal departments (Supply and Operations, Replenishment, Logistics) to ensure on-time delivery deadlines, resulting in 95% customer satisfaction rating.
Executive Assistant to Supply Chain Vice-President
NatureSweet
10.2015 - 10.2016
- Optimized executive's calendar, scheduling meetings, appointments, and travel arrangements, resulting in 90% time optimization and improved productivity.
- Successfully executed corporate events, including departmental off-sites and quarterly meetings, with a 100% satisfaction rating from attendees.
- Maintained accurate and up-to-date spreadsheets and databases to track and analyze logistical performance and sales data, facilitating informed decision-making by management.
- Processed travel expenses and reimbursements for executive and direct reports, ensuring timely and accurate financial reporting.
- Handled confidential information with discretion and tact, maintaining a high level of trust with internal and external customers.
Executive Assistant to the CEO & CFO
Michelson Energy Company
08.2004 - 02.2015
- Provided high-level administrative support, ensuring seamless banking, financial records, and report management for the CEO and CFO.
- Initiated outgoing and verified incoming wire and transfer requests, achieving 100% accuracy in transaction processing.
- Directed accounts payable/receivable processes, accurately coding and depositing all checks, resulting in error-free financial transactions.
- Supervised and maintained the administrative budget, prepared detailed expense reports, and conducted cash and bank reconciliation with 100% accuracy.
- Balanced routine general ledger lines and reconciled expense accounts, ensuring accurate financial reporting and compliance.
- Prepared monthly and quarterly forecast reports for management review, providing valuable insights for strategic decision-making.
- Organized and facilitated executive-level meetings, international and local travel arrangements, and conference calls, optimizing time and resources.
- Successfully onboarded and trained incoming office staff, resulting in a highly efficient and well-coordinated team.
- Handled confidential and sensitive information with discretion and tact, maintaining a high level of trust and confidentiality.
Human Resources Assistant
Michelson Energy Company
12.2000 - 08.2004
- Updated and maintained employee records, ensuring accurate and up-to-date information for effective HR management.
- Conducted new-hire orientations and performed basic recruiting tasks, resulting in the identification of top talent for the organization.
- Provided guidance to managers and employees on payroll, FMLA, and benefits, ensuring compliance and employee satisfaction.
- Assisted in creating engagement plans and team-building events, fostering an inclusive work environment and increasing employee morale by 15%.
- Scheduled and coordinated field-office team-building events and seminars with an emphasis on safety and productivity, resulting in a 20% improvement in team collaboration and cohesion.
- Improved operational processes, resulting in a 10% increase in overall team productivity and efficiency.
- Delivered friendly and supportive assistance to new hires throughout the interviewing and hiring process, enhancing the candidate experience.
- Collaborated with the HR team to coordinate company events, ensuring successful and well-organized gatherings.
- Efficiently handled incoming phone calls, providing prompt and professional assistance to callers and redirecting inquiries as needed.
- Filed documents, sorted, and delivered mail, and maintained office organization, ensuring efficient record-keeping and office management.
Accounts Payable/Receivable Specialist
Michelson Energy Company
11.1997 - 12.2000
- Reviewed vendor invoices for accuracy and processed payments with a 99% accuracy rate.
- Processed Field Tickets and Purchase Orders, ensuring timely and accurate documentation of transactions.
- Responded to vendor inquiries and requests for information, providing timely support and maintaining positive vendor relationships.
- Prepared monthly reports of accounts receivable and accounts payable for management review, facilitating financial analysis and decision-making.
- Managed past-due accounts with follow-up calls/emails, assisting in debt resolution and reducing past-due accounts by 20%.
- Assisted in new vendor onboarding, collecting W-9s and/or Tax ID numbers, and maintaining an updated vendor database.
- Processed daily, weekly, and monthly check runs, ensuring timely payments and accurate financial records.
- Reconciled vendor/supplier statements and invoices against internal records, resolving discrepancies and ensuring accurate financial reporting.
- Identified and resolved account discrepancies, preventing potential financial errors and inaccuracies.
Skills
- Strong Communication & Organization
- Manage Confidential Information
- Event & Project Planning
- Bilingual in Spanish
- Trusted Partner & Team Player
- Analytical Thinker
- Shipping & Load Planning Support
- Data Research and Compilation
- Budgeting and Expense Reports
- Deliverables Coordination
- Customer Service Support
Timeline
Promotions Analyst
NatureSweet
08.2017 - 07.2023
Account Management Specialist
NatureSweet
10.2016 - 08.2017
Executive Assistant to Supply Chain Vice-President
NatureSweet
10.2015 - 10.2016
Executive Assistant to the CEO & CFO
Michelson Energy Company
08.2004 - 02.2015
Human Resources Assistant
Michelson Energy Company
12.2000 - 08.2004
Accounts Payable/Receivable Specialist
Michelson Energy Company
11.1997 - 12.2000
High School Diploma -
Oliver W. Holmes High School
Volunteer Work
- San Antonio Women's Shelter - Clothing Drive
- The Children's Shelter of San Antonio - Children's Activities
- San Antonio Food Bank - Warehouse Sorting/Packing & Community Food Distribution
- Elf Louise Christmas Project - Gift Wrapping & Gift Delivery
Volunteer Work
- San Antonio Women's Shelter - Clothing Drive
- The Children's Shelter of San Antonio - Children's Activities
- San Antonio Food Bank - Warehouse Sorting/Packing & Community Food Distribution
- Elf Louise Christmas Project - Gift Wrapping & Gift Delivery