Summary
Overview
Work History
Education
Skills
Timeline
Roxanne Cucchiella

Roxanne Cucchiella

Odenton,MD

Summary

Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.

Overview

23
23
years of professional experience

Work History

House Cleaner

Self
02.2021 - Current
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Emptied trashcans and transported waste to collection areas.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
  • Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
  • Improved client retention rates through trust-building activities such as following up after appointments.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Sorted, laundered and put away various laundry items.
  • Polished fixtures to achieve professional shine and appearance.

Spa Manager

Varuna Salonspa
10.2007 - 05.2024
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
  • Managed inventory control, reducing waste and lowering product costs.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Led spa tours for new members to familiarize guests with services provided.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Managed expenses and controlled costs through proper salon budget development and monitoring.

Shampoo Assistant

Hair Cuttery
05.2001 - 10.2007
  • Educated clients on proper hair care techniques, promoting healthier locks and repeat business.
  • Contributed to health and safety of customers and staff by closely following health department regulations for sanitation and disinfection.
  • Performed shampoo and conditioning treatments on numerous clients daily.
  • Stocked shelves and merchandise and kept tidy appearance of salon.
  • Offered customers relaxing head massages during shampoo treatment.
  • Demonstrated knowledge of various hair types and recommended appropriate products accordingly.
  • Assisted stylists in preparing clients for various treatments, ensuring a smooth workflow.

Education

High School Diploma -

South River High School, Edgewater, MD
06.2003

Skills

  • Cleaning and sanitization
  • Customer Service
  • Housekeeping
  • Bathroom sanitation
  • Health and safety compliance
  • Kitchen Cleaning
  • Floor cleaning
  • Glass cleaning
  • Surface sanitation
  • Clothes laundering
  • Clutter removal
  • Wall scrubbing
  • Floor sweeping
  • Eco-friendly Practices
  • Laundry proficiency
  • Vacuuming and sweeping
  • Residential Cleaning
  • Cleaning and organizing abilities
  • Cleaning bathrooms
  • Restroom detailing
  • Tile and grout care
  • Supply Inventory Management

Timeline

House Cleaner - Self
02.2021 - Current
Spa Manager - Varuna Salonspa
10.2007 - 05.2024
Shampoo Assistant - Hair Cuttery
05.2001 - 10.2007
South River High School - High School Diploma ,

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Roxanne Cucchiella