Roxanne Diehl

Work History

Warehouse Dock Worker

Amazon

Nampa, Idaho

06.2022 - Current

Loaded bulk and route delivery trucks with warehouse goods.
Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.
Operated equipment while observing standard safety procedures.
Verified quantity and description of materials received by checking merchandise.
Streamlined material delivery processes which increased efficiency and reduced downtime.

Mail Handler Assistant

USPS

Boise, ID

12.2021 - 06.2022

Used automated mail processing equipment to sort and collate mail.
Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Floating Dental Assistant

Treasure Valley

Boise, ID

08.2014 - 08.2020

Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Sterilized rooms and prepped equipment and instruments for procedures daily.
Sterilized rooms and prepped equipment and instruments for procedures daily.
Explained treatment procedures and instructed patients on home care guidelines.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Documented patient dental health information, medical history and vital signs for future reference.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment,.
Prepared patient X-rays and images for review by dentist.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Typed patient data into computer system using Eagles Soft and Dentrix while following privacy laws and maintaining high level of accuracy.
Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
Assisted dentist and management of medical or dental emergencies

Manager of Logistics

Alliance Express Moving

Canoga Park, CA

01.2013 - 11.2014

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing.
Increased sales by offering advice on purchases and promoting additional services.
Achieved perfect attendance and on-time record.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Directed shipping and receiving of wide range of products daily.
Delivered substantial cost savings by securing discounts from third-party logistics services providers.

Server

Greenbrier Grill

Marlinton, WV

01.2014 - 08.2014

Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays and delivery bags.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Summary

Overview

Work History

Warehouse Dock Worker

Mail Handler Assistant

Floating Dental Assistant

Manager of Logistics

Server

Education

Dental Assistant Certificate - Dentistry

Highschool Diploma - Requirements

Skills

Certification

Timeline

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