Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Roxanne Dukes

Pittsboro,NC

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Food Lion. Proven ability to handle cash transactions accurately while fostering positive relationships with customers. A quick learner and reliable team player, committed to enhancing customer satisfaction and operational efficiency.

Knowledgeable Administrative with solid background in handling cash transactions and providing excellent customer service. Effectively managed point-of-sale operations and demonstrated reliability in maintaining accurate cash drawers. Proven ability to engage customers and maintain friendly shopping environment.

Retail worker prepared for roles requiring accurate cash handling and customer service excellence. Demonstrated success in efficiently processing transactions and maintaining welcoming store atmosphere. Known for strong team collaboration and adaptability in dynamic environments, ensuring smooth store operations and high customer satisfaction.

Punctual and honest Administrative/Billing with solid background in Office Management environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.

Outgoing Front End Cashier bringing 9+ years of experience in customer service/ cashier roles. Excellent math skills. Quickly calculates and processes transactions. Strong product knowledge and understanding of target customers. Talented at packaging and transporting merchandise, minimizing product loss and enhancing customer service.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Front End Cashier

Food Lion
08.2022 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Approached every question or concern with calm and level-headed approach.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
  • Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
  • Assisted management in monitoring inventory levels near the registers, alerting them to any potential shortages or discrepancies.

Administrative Assistant

Qunity, P.A.
09.1997 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Implemented new CRM system to track client interactions, improving response times and client satisfaction.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Performed research to collect and record industry data.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Customer Service

Kohls Department Store
10.2015 - 08.2022
  • Provided exceptional customer service while managing appointment scheduling efficiently.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Improved team efficiency with thorough training on customer service protocols.
  • Strengthened client relationships through regular communication and excellent customer service.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Greeted customers warmly to provide exceptional customer service.
  • Trained other employees in customer service, food safety, and performance requirements.

Education

High School Diploma -

Dwight Morrow
Englewood, NJ
06-1982

Skills

  • Quick learner
  • Strong work ethic
  • Excellent customer service
  • Patience and empathy
  • Team player attitude
  • Cash handling expertise
  • Reliability and punctuality
  • Professional appearance
  • Point-of-sale system operation

Accomplishments

  • Achieved knowledge by introducing Unanet for invoicing/ billing /timekeeping tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved knowledge through effectively helping with Microsoft Office.
  • Achieved organization skills by completing planning events with accuracy and efficiency.

Certification

  • Notary Chatham County NC1997 -Present
  • Certified Self Checkout Ambassador

Timeline

Front End Cashier

Food Lion
08.2022 - Current

Customer Service

Kohls Department Store
10.2015 - 08.2022

Administrative Assistant

Qunity, P.A.
09.1997 - Current

High School Diploma -

Dwight Morrow

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