Roxanne Duquette
Worcester,Ma
Summary
Founder of Virtual Synergy, offering premium freelance administrative services, backed by experience as a Dynamic Executive Coordinator with a proven track record at Rethinc Inc. Excelling in strategic planning and client engagement while maintaining an expert command of MS Office and fostering professional relationships. Recognized for streamlining processes and enhancing operational efficiency, with a strong focus on stakeholder satisfaction and deadline management. Virtual Synergy helps busy professionals focus on their big picture goals by handling the essential details with precision and care.
Overview
12
12
years of professional experience
Skills
- Meeting coordination and calendar management
- Professional communication and client relationship management
- Executive support and travel planning
- Document and file management
- Team collaboration and privacy protection
- MS Office, Zoom, Teams, and CRM proficiency
- Project and event management
- Financial tracking and vendor relations
- Contract analysis and problem resolution
- Detail-oriented, with adaptability to change
- Professional ethics and deadline management
- Stakeholder facilitation and briefing preparation
Work History
Owner
Virtual synergy
Worcester, Massachusetts
03.2025 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Executive Coordinator & Client Success Manager
Rethinc Inc.
01.2024 - Current
- Led strategic planning initiatives and managed website and media oversight for improved client engagement.
- Developed and maintained executive calendars, effectively coordinating internal and external meetings.
- Produced polished presentations leveraging advanced MS Office Suite tools.
- Streamlined office equipment usage by identifying inefficiencies.
- Processed invoices efficiently, and ensured accuracy before submission.
Customer Service & Account Reconciliation
UnitedHealth Group/ Optum
Marlborough, MA
03.2022 - 10.2024
- Managed bill type inquiries, insurance issues, denial letters, and lab orders.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Assisted customers with price checks and addressing other inquiries.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Executive/Personal Assistant
Personal Paralegal
Ayer, MA
02.2021 - 03.2024
- Filed court documents ensuring compliance with procedures and deadlines; prepared expense reports handling billing documentation.
- Organized work projects around client's house.
- Proofread documents prior to submission to ensure accuracy and completeness.
- Prepared and edited correspondence, reports, and presentations to support business operations.
- Scheduling conflicts and optimizing time management.
- Maintained an organized filing system for easy access to documents when needed.
- Maintained clerical correspondence via email and phone.
- Handled confidential documents and communications with discretion, safeguarding sensitive information.
- Provided personal support to the executive, including errand running and personal shopping.
Operations Manager
Milk & Sugar
Charlton, MA
10.2020 - 07.2022
- Analyzed financial data and optimized schedules for improved efficiency.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Implemented campaigns and promotions to help with developing goods and services.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Medical Assistant Program Instructor
Peak Medical Academy
Worcester, MA
03.2016 - 03.2018
- Coordinated internship agreements with healthcare organizations.
- Maintained a clean and organized classroom environment conducive to learning.
- Counseled students on academic issues or concerns they may have had while enrolled in the program.
- Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
- Reviewed student portfolios for accuracy and completeness prior to graduation from the program.
- Upheld patient safety standards by supervising students during medication administration.
- Created and administered tests to evaluate student performance in the program.
- Evaluated textbooks, supplies, materials, and other resources required for successful completion of the program.
- Managed daily operations by delivering laboratory instruction, curriculum implementation, student advisement and continuous improvement of industry best practices.
Medical Assistant
Reliant Medical Group- Cardiology (WMC)
Worcester, MA
06.2013 - 02.2015
- Organized charts, documents and supplies to maintain team productivity.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Documented notes during patient visits.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Medical Assistant
Reliant Medical Group- Urgent Care
Worcester, MA
10.2012 - 06.2013
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Ensured that all required documentation was completed prior to patient discharge from the clinic.
- Monitored vital signs including temperature, pulse rate, respirations, blood pressure, height and weight and pain level.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Greeted and assessed patients' needs, complaints, and symptoms to provide appropriate care.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Education
Associates - Business Administration
MWCC
Gardner, MA01-2026
Associates - Medical Assisting
Salter College
01.2012
Awards And Acknowledgements
- PTK acceptance, PHI Theta Cappa honor society- acknowledgment for my GPA, 2020
- NSLS acceptance, National Society of Leadership and Success- acknowledgment for GPA/business career path, 2020
References
References available upon request.
Similar Profiles
TAMLA LITTLETONTAMLA LITTLETON
Special Education Resource Teacher at Stellar Virtual (formerly Texas Virtual Schools)Special Education Resource Teacher at Stellar Virtual (formerly Texas Virtual Schools)
Himanshu GuptaHimanshu Gupta
Software Engineer at Accenture(virtual simulation), TATA (virtual simulation)Software Engineer at Accenture(virtual simulation), TATA (virtual simulation)
Jessica BrownJessica Brown
Lead Teacher at Utah Virtual AcademyLead Teacher at Utah Virtual Academy
Josiah MolinaJosiah Molina
Cashier/Line Cook at JJs PizzaCashier/Line Cook at JJs Pizza
Lucas RabeloLucas Rabelo
Account Manager at Janitronics Building ServicesAccount Manager at Janitronics Building Services