Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Hi, I’m

Roxanne Edens

CRS
Pinellas Park,FL
Facts do not exist, only interpretations.
Friedrich Nietzsche
Roxanne Edens

Summary

Accomplished in enhancing customer satisfaction and streamlining operations, at Red Parrot Distribution honed effective communication and tech-savviness. Known for dependability and a knack for schedule management, I've significantly contributed to improving customer satisfaction and operational efficiency, ensuring a positive impact on service delivery and client engagement. Performance-oriented Sales Leader offering exceptional record of achievement over 3+ years career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Highly effective Account Manager bringing comprehensive background managing top accounts for wide variety of companies in various industries.

Overview

12
years of professional experience

Work History

Self/ Lyft/ Uber

Rideshare Driver
03.2021 - Current

Job overview

  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on rideshare platform.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • 15 to 30 rides typically.

Nexus Chiropractic

Office Manager
04.2021 - 11.2023

Job overview

  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed approximately 30 to 100 and more of calls, emails, faxes of patients and affiliates.

Vitality Chiropractic & Wellness

Chiropractic Assistant
03.2019 - 04.2021

Job overview

  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Input patient data into computer system using Chirotouch and checked information for accuracy.
  • Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
  • Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
  • Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
  • Increased patient retention through exceptional customer service and follow-up communications.
  • Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
  • Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
  • Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
  • Scheduled patient appointments for busy chiropractic practice with revenues of $100k annually.
  • Educated patients by providing treatment option information and advice on self-care and injury prevention.
  • Assisted with marketing by distributing materials to area medical offices and reaching out to potential patients.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Oriented and trained new staff on proper procedures and policies.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Florida Neck And Spine Institute

Chiropractic Assistant
01.2016 - 11.2018

Job overview

  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Input patient data into computer system using Chirotouch and checked information for accuracy.
  • Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Promoted welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
  • Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
  • Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
  • Increased patient retention through exceptional customer service and follow-up communications.
  • Assisted chiropractor during patient exams to implement treatment plans quickly.
  • Supported practice growth by maintaining well-organized office environment and ensuring efficient day-to-day operations.
  • Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
  • Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Red Parrot Distribution

Strategic Sales Account Manager
05.2015 - 01.2018

Job overview

  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
  • Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
  • Developed strong relationships with key clients, resulting in increased account retention and growth.
  • Expanded client base through targeted prospecting and effective lead generation efforts.
  • Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
  • Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
  • Conducted thorough market research to identify emerging industry trends, adjusting sales strategies accordingly.
  • Developed and implemented sales strategies to increase revenue.
  • Maintained a high level of product knowledge, enabling confident and informed sales presentations to potential clients.
  • Managed approximately 25 to 30 accounts, and over 100 calls, emails, and faxes daily to existing customers and possible prospects.
  • Conducted thorough market research to identify emerging trends and inform strategic planning efforts.
  • Tailored product offerings to meet unique client needs, resulting in higher customer satisfaction rates.
  • Increased account revenue through strategic planning and effective communication with clients.
  • Generated detailed reports analyzing account performance against established targets.

Razzle's Lounge

Bartender
08.2014 - 11.2016

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served approximately 50 to 250 customers on an average shift.

Tilted Kilt Pub & Eatery

Assistant Restaurant Manager
02.2012 - 02.2015

Job overview

  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Ensured compliance with health department regulations by maintaining clean and safe dining environment.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
  • Designed and implemented strategies to reduce costs and waste.
  • Established rapport with guests through personalized interactions that led to repeat business.
  • Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
  • Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
  • Streamlined ordering process for increased efficiency, leading to improved customer service.

Education

St. Petersburg College
Clearwater, FL

No Degree
01.2025

Dixie Hollins Adult Education Center
Kenneth City, FL

GED
05.1998

Skills

  • Office Management/ Administration
  • Customer Relations
  • Clear oral/written communication
  • Billing/ Credit and collections
  • Scheduling and calendar management
  • Bookkeeping/ Account Reconciliation/ Financial Accounting
  • Document Management
  • Relationship Building
  • Inventory/ Supply Management
  • Employee Training
Availability
See my work availability
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Available
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tuesday
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friday
saturday
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morning
afternoon
evening
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Work Preference

Work Type

Contract WorkPart TimeFull Time

Work Location

HybridRemoteOn-Site

Important To Me

Work-life balance401k matchWork from home optionCareer advancementPaid time offStock Options / Equity / Profit SharingPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programs

Timeline

Office Manager

Nexus Chiropractic
04.2021 - 11.2023

Rideshare Driver

Self/ Lyft/ Uber
03.2021 - Current

Chiropractic Assistant

Vitality Chiropractic & Wellness
03.2019 - 04.2021

Chiropractic Assistant

Florida Neck And Spine Institute
01.2016 - 11.2018

Strategic Sales Account Manager

Red Parrot Distribution
05.2015 - 01.2018

Bartender

Razzle's Lounge
08.2014 - 11.2016

Assistant Restaurant Manager

Tilted Kilt Pub & Eatery
02.2012 - 02.2015

St. Petersburg College

No Degree

Dixie Hollins Adult Education Center

GED

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Roxanne EdensCRS