Roxanne Edwards
Tamarac 33321,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Educator
Broward Schools
Fort Lauderdale, FL
09.2018 - Current
- Organized activities and resources to promote student engagement in learning.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
- Collaborated with colleagues to share best practices in teaching methods.
Nursing Administration-Bed Control Representative
Broward Health General
Fort Lauderdale, FL
03.2013 - Current
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Answered phone calls and directed them to appropriate personnel.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Established positive relationships with customers through effective communication techniques.
- Participated in training sessions designed to improve overall job performance.
Nursing Administration
Boca Regional Hospital
Boca Regional, FL
04.2018 - 09.2018
- Acted as patient advocate and implemented total patient care through team nursing process.
- Built and maintained strong working relationships between nursing department and other disciplines.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Monitored storage and administration of medications and feedings.
- Performed various financial administration and internal audit tasks.
Admitting Administrator
HCR ManorCare
Fort Lauderdale, FL
05.2016 - 08.2016
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Responded promptly to customer complaints in a professional manner.
Marketing Assistant/Assistant Manager/Move-In Coordinator
Brookdale Senior Living Facility
Fort Lauderdale, FL
06.2014 - 07.2015
- Provided administrative support to the Marketing Manager on a daily basis.
- Adapted marketing strategy to fit consumer preferences and expectations.
- Assisted in organizing promotional events and tradeshows.
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Assisted with the development and implementation of marketing campaigns.
- Collaborated with marketing team on new ideas and directions to support events and customer communication projects.
- Helped sales and marketing meet business objectives through customer advocacy programs and initiatives.
- Gathered customer feedback via surveys and focus groups to gain insights into user experience and preferences.
- Coordinated product launches, press releases, and other publicity initiatives.
Nursing Administration-Per Diem
Broward Health North
Fort Lauderdale, FL
03.2014 - 09.2014
- Resolved customer inquiries promptly while maintaining accurate records of all communications.
- Verified patient information to ensure correct medication is dispensed.
- Performed administrative duties such as filing insurance claims and processing payments.
- Assisted other healthcare professionals in providing optimal patient care services.
Education
Master of Science - Health Administration
University Academy Charter High School
Cincinnati, OH08-2016
Bachelor of Arts - Communication Studies
Northern Caribbean University
Mandeville, Manchester 08-2008
Bachelor of Arts - Communication Studies
Northern Caribbean University
Mandeville, Manchester, JM08-2008
Skills
- HIPPA
- Malcolm Baldrige
- First Net
- Invision
- SAP
- Blue Ocean
- Sales
- Public Speaking
- Customer Service
- Insurance
- Patient Centered Care
- Writing
- Training/Education
Certification
- Life, Health, and Annuities- Needs Renewal
- Exceeded targets for sales in the years 2014 and 2015 by 30%
- Awarded the most outstanding literature student at hight school graduation
- Passionate individual in the area of healthcare, marketing, and customer retention through offering contracts and delivering delightful customer service.
Timeline
Educator
Broward Schools
09.2018 - Current
Nursing Administration
Boca Regional Hospital
04.2018 - 09.2018
Admitting Administrator
HCR ManorCare
05.2016 - 08.2016
Marketing Assistant/Assistant Manager/Move-In Coordinator
Brookdale Senior Living Facility
06.2014 - 07.2015
Nursing Administration-Per Diem
Broward Health North
03.2014 - 09.2014
Nursing Administration-Bed Control Representative
Broward Health General
03.2013 - Current
Master of Science - Health Administration
University Academy Charter High School
Bachelor of Arts - Communication Studies
Northern Caribbean University
Bachelor of Arts - Communication Studies
Northern Caribbean University
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